Subject: Ticket Assigned - Conversation with Johari Macmac
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 22:00:44 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Johari Macmac Johari Macmac                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  johari macmac Bot:  Hi johari macmac, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6196633409 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0549256697            01:45 AM, 13th Jan                   Afnan                   Hi (JOHARI), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:46 AM, 13th Jan                     Johari Macmac                    My order has  one missing item. How can you help me with?           01:47 AM, 13th Jan                   Afnan                   What is the missing product?           01:48 AM, 13th Jan                     Johari Macmac                    I order 2 pack or romper and one of them is missing.  Age           01:49 AM, 13th Jan                     Johari Macmac                    Age 12to 18           01:49 AM, 13th Jan                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           01:52 AM, 13th Jan                     Johari Macmac                    Ok,  thank you, please update me.           01:52 AM, 13th Jan                   Afnan                   Please share a picture of the missing product           01:53 AM, 13th Jan                     Johari Macmac                             01:55 AM, 13th Jan                     Johari Macmac                    The rounded one is missing           01:55 AM, 13th Jan                   Afnan                   You only received one product؟           01:56 AM, 13th Jan                     Johari Macmac                    Yes           01:57 AM, 13th Jan                   Afnan                   We apologize for your experience and have refunded the value of the product to you           01:58 AM, 13th Jan                   Afnan                   Is there anything else I can assist you with?           01:59 AM, 13th Jan                     Johari Macmac                    Okay much appreciated, thank you for your assistance and hep..           01:59 AM, 13th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           02:00 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5581981