Subject: Ticket Assigned - Conversation with H Hakimuddin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 21:11:12 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with H Hakimuddin H Hakimuddin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi h hakimuddin, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:00 AM, 13th Jan                   Afnan                   Hi, Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:00 AM, 13th Jan                     H Hakimuddin                    Hello ma'am           01:00 AM, 13th Jan                     H Hakimuddin                    Please hear me out           01:00 AM, 13th Jan                     H Hakimuddin                    I am extremely disaatisfied           01:01 AM, 13th Jan                     H Hakimuddin                    And now i am complaining for the 5th time for the same reason           01:01 AM, 13th Jan                     H Hakimuddin                    I have not received part of my refund           01:01 AM, 13th Jan                     H Hakimuddin                    The order number is 6188894494           01:02 AM, 13th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           01:02 AM, 13th Jan                     H Hakimuddin                    Yes           01:03 AM, 13th Jan                     H Hakimuddin                    6188894494           01:03 AM, 13th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:04 AM, 13th Jan                   Afnan                   We are working on your request. Please give us some time and we will update you           01:05 AM, 13th Jan                   Afnan                   Is there anything else I can assist you with?           01:05 AM, 13th Jan                     H Hakimuddin                    Ma'am please solve it now           01:06 AM, 13th Jan                     H Hakimuddin                    This is the 3rd time it is being delayed           01:06 AM, 13th Jan                   Afnan                   I apologize to you and our team is working to process your request           01:06 AM, 13th Jan                     H Hakimuddin                    Till when can i get response           01:07 AM, 13th Jan                   Afnan                   I can not specify a time and as we can see that our team is working to process the refund           01:07 AM, 13th Jan                     H Hakimuddin                    Its been months           01:08 AM, 13th Jan                   Afnan                   We are working on your request. Please give us some time and we will update you           01:09 AM, 13th Jan                   Afnan                   Is there anything else I can assist you with?           01:09 AM, 13th Jan                     H Hakimuddin                    Please update asap           01:09 AM, 13th Jan                   Afnan                   We will definitely do that           01:10 AM, 13th Jan                     H Hakimuddin                    Thank u           01:10 AM, 13th Jan                   Afnan                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:10 AM, 13th Jan                     H Hakimuddin                    ?           01:10 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5581931