Subject: Ticket Assigned - Conversation with Mrs Aijaz Siddiqui
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 20:18:40 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mrs Aijaz Siddiqui Mrs Aijaz Siddiqui                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mrs aijaz siddiqui Bot:  Hi mrs aijaz siddiqui, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0530519548            12:06 AM, 10th Jan                   Afnan                   Hi), Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           12:06 AM, 10th Jan                     Mrs Aijaz Siddiqui                    Hello there I just raised a return request for one of my item just wanted to know how many days will it take credit thebalance           12:07 AM, 10th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           12:08 AM, 10th Jan                     Mrs Aijaz Siddiqui                    Also I was trying to add few shoes in my cart           12:08 AM, 10th Jan                     Mrs Aijaz Siddiqui                    Which says buy 1 get 1           12:08 AM, 10th Jan                     Mrs Aijaz Siddiqui                    When I added in the cart the other one is not free           12:08 AM, 10th Jan                     Mrs Aijaz Siddiqui                    6196315221           12:09 AM, 10th Jan                   Afnan                   We apologize to you that the discount has expired and the site has not been updated           12:09 AM, 10th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:09 AM, 10th Jan                     Mrs Aijaz Siddiqui                    Sure           12:09 AM, 10th Jan                   Afnan                   Products will be received within 3 to 5 working days           12:10 AM, 10th Jan                   Afnan                   product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue           12:10 AM, 10th Jan                   Afnan                   your refund.           12:11 AM, 10th Jan                   Afnan                   Is there anything else I can assist you with?           12:12 AM, 10th Jan                     Mrs Aijaz Siddiqui                    Im sorry you didnt answer my question           12:13 AM, 10th Jan                     Mrs Aijaz Siddiqui                    Regarding the return request when will the balance be credited           12:13 AM, 10th Jan                   Afnan                   When we receive the product, it takes 2-3 days to check the quality and then 2-3 working days to get a refund.           12:14 AM, 10th Jan                   Afnan                   Is there anything else I can assist you with?           12:16 AM, 10th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           12:18 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5568939