Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 19:37:11 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0593704312            11:16 PM, 08th Jan                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:17 PM, 08th Jan                     Hi                    I am not refunded from my orders           11:18 PM, 08th Jan                     Hi                    There were 2 orders, in which i have returned some items           11:18 PM, 08th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           11:19 PM, 08th Jan                     Hi                    1 mini           11:19 PM, 08th Jan                     Hi                    1 minute           11:20 PM, 08th Jan                     Hi                             11:21 PM, 08th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:22 PM, 08th Jan                   Afnan                   We would like to inform you that we have processed the refund of amount (133 SAR) on (01-01-2023) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:23 PM, 08th Jan                   Afnan                   We would like to inform you that we have processed the refund of amount (74 SAR) on (03-01-2023) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:23 PM, 08th Jan                     Hi                    The amount is not correct           11:26 PM, 08th Jan                     Hi                    Why 133?           11:26 PM, 08th Jan                   Afnan                   133 For 5 item           11:28 PM, 08th Jan                     Hi                    I am talking about splash returned items           11:28 PM, 08th Jan                     Hi                    Please open the order and check the price           11:29 PM, 08th Jan                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           11:29 PM, 08th Jan                     Hi                             11:30 PM, 08th Jan                     Hi                             11:30 PM, 08th Jan                     Hi                    These 2 pictures are for the first order           11:31 PM, 08th Jan                     Hi                    And the below 2 pictures for another order           11:32 PM, 08th Jan                     Hi                             11:33 PM, 08th Jan                     Hi                             11:33 PM, 08th Jan                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:33 PM, 08th Jan                     Hi                    Please do the needful, because i have to go for vacation           11:34 PM, 08th Jan                   Afnan                   Of course           11:34 PM, 08th Jan                     Hi                    Before i have not experienced such problem from splash           11:34 PM, 08th Jan                   Afnan                   Is there anything else I can assist you with?           11:35 PM, 08th Jan                     Hi                    How much time will it take to resolve the issue?           11:35 PM, 08th Jan                   Afnan                   48 hours           11:36 PM, 08th Jan                     Hi                    Thank you           11:36 PM, 08th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           11:36 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5564471