Subject: Note Added - [#5560304] Conversation with Mnar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 07:32:40 +0000

Hi ,    Abhilash Kuttalam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5560304    Subject:  Conversation with Mnar   Requester: Mnar almalki    Note Content:   <div class="WordSection1">
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<a id="OWAAME1DCB979230443BFBAC43526FB5929C5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Nakheelmalldammam</span></a> please check and reply to all</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 8, 2023 1:38 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5560304] - Conversation with Mnar</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late C&amp;C<br>
Order Date:03/01/2023<br>
Order ID:6195136574<br>
Store code:Max60355<br>
Tracking Id:619513657422999991<br>
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Assistance Required: Need Urgent pick up<br>
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Issue Description: Customer placed an order  and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED.<br>
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Kindly check and update if the order is physically avail at the store, kindly contact the customer  and handover the order.<br>
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Please assist in closing this case on priority. The order has already missed the delivery time frame.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الأحد, 8 يناير في 1:40 ص
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Mnar almalki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في ماكس فاشون</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">حالة الطلب</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقم طلبك للمتابعة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<b>Customer: </b>6195136574<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">طلبك اقترب من أن يكون معك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>!
</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">الطلب سيكون جاهز للاستلام قريبًا</span><br>
<span lang="AR-SA" dir="RTL">سنعلمك عندما يصبح بإمكانك استلامه</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال عنوان البريد الإلكتروني</span><br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال رقم الجوال المسجل</span><br>
<b>Customer: </b>0530401364<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى الانتظار، موظف خدمة العملاء معك سيكون معك قريبًا
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<b>Agent: </b><span lang="AR-SA" dir="RTL">السلام عليكم</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> Mnar <span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL"><span dir="RTL"></span><span dir="RTL"></span>،شكرًا
 على تواصلك مع /ماكس ومنحنا الفرصة لخدمتك, معك ريناد. يسرني مساعدتك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">لو سمحتي انا طالبه من يوم السبت وللحين ماجهز طلبي</span><br>
<b>Agent: </b><span lang="AR-SA" dir="RTL">الطلب (6195136574) من المقرر أن يكون جاهز بتاريخ (07-01-2023) يرجى الانتظار حتى تصلك رسالة بأن الطلب جاهز للإستلام</span><br>
<b>Agent: </b><span lang="AR-SA" dir="RTL">هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟ </span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">لا</span><br>
<b>Agent: </b><span lang="AR-SA" dir="RTL">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>. <br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">الطلب (6195136574) من المقرر أن يكون جاهز بتاريخ (07-01-2023) يرجى الانتظار حتى تصلك رسالة بأن الطلب جاهز للإستلام</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحباً ,شكراً لتواصلك مع ماكس. أنا افنان, سيكون من دواعي سروري مساعدتك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">متى تتجهز طلبيتي</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لي اسبوع وانا انتظر</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نعتذر لما تسسبنا به من ازعاج</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لا</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">بس حلو مشكلتي وجهزو طلبيتي</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:40 AM, 08th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Afnan</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ان شاءلله</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:40 AM, 08th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Afnan</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك. شكرا لك على التسوق مع ماكس</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:40 AM, 08th Jan</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/697678822301182" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5560304:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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