Subject: Note Added - [#5553383] Conversation with منيره
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Jan 2023 04:20:02 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5553383    Subject:  Conversation with منيره   Requester: مسفر    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM117CA5CD9689498581623527DDB43C38" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>
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<div class="MsoNormal">Please check the below order status already has been scheduled on 08<sup>th</sup>-Jan-23 at Abha area. Kindly confirm to the customer.</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Harun</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>JED-BS-GDMS-COD</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Ext<span style="color:black">-2113</span></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, January 6, 2023 4:40 AM<br>
<b>To:</b> Bsj Nf &lt;[email-masked]&gt;; Harun Rashid &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5553383] - Conversation with منيره</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement – Late Delivery WWD<br>
Order ID 6194752141<br>
Item ID 158533902<br>
Tracking ID: N\A<br>
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Assistance Required – Need urgent delivery<br>
Order placed on :02/01/2023 Was expected to be delivered on: <span style="color:#242424">
 N\A </span> <br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was placed on <span style="color:black">02/01/2023</span> but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 6 Jan at 1:37 AM
<span class="separator">, </span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>مسفر</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<span style="font-size:9.0pt;color:#6F7071">منيره</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png"></span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46">Bot:
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<span style="color:#3F3F46">Hi, welcome to Babyshop</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبًا بك في بيبي شوب</span></div>
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<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6194752141<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم </span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحبًا منيره ، شكرًا لتواصلك معنا. معك افنان، يسرني مساعدتك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:34 AM, 06th Jan</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">متى توصل طلبيتي ؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مكتوب توصل 5يناير وماوصلتني</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر منك على الازعاج , غير ظاهر لي الوقت سنقوم بالتواصل مع فريقنا وعمل اللازم لمساعدتكم وتحديثك باذن لله بالمستجدات عبر الايميل</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اوك شكراً</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك. شكرا لك على التسوق مع سنتربوينت</span></div>
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