Subject: Ticket Assigned - Conversation with Mohammed Abdul Hai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 20:38:17 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Abdul Hai Mohammed Abdul Hai                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mohammed abdul hai Bot:  Hi mohammed abdul hai, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +966591810368            12:18 AM, 07th Jan                   Afnan                   Hi (mohammed), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           12:19 AM, 07th Jan                     Mohammed Abdul Hai                    Hello Mr. Afnan           12:20 AM, 07th Jan                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           12:23 AM, 07th Jan                     Mohammed Abdul Hai                    Actually i had returned a product for which the amount (269 sr ) was refunded to My Credit. I need this amount either to be returned back to my credit card or receive the amount in cash from any centerpoint store in khobar           12:23 AM, 07th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           12:24 AM, 07th Jan                     Mohammed Abdul Hai                    Ok           12:24 AM, 07th Jan                     Mohammed Abdul Hai                             12:25 AM, 07th Jan                   Afnan                   We sincerely apologize, but we do not have a bank transfer option available at this time. Please note that according to the return policy, if I return a cash on delivery online order, the refund amount will always be credited to my credit. If you prefer a cash refund, we recommend that you return the items to a nearby store in the future for a cash refund.           12:26 AM, 07th Jan                     Mohammed Abdul Hai                    I paid the amount of this product in Cash           12:26 AM, 07th Jan                     Mohammed Abdul Hai                    This should have been mentioned to my while I was returning the item           12:27 AM, 07th Jan                   Afnan                   For more inquiries about that, we are pleased to review the return policy           12:28 AM, 07th Jan                   Afnan                   Is there anything else I can assist you with?           12:28 AM, 07th Jan                     Mohammed Abdul Hai                    Now i don't have any plan of buying items online           12:28 AM, 07th Jan                     Mohammed Abdul Hai                    So i request to return the amount in cash           12:29 AM, 07th Jan                   Afnan                   We apologize again,but we do not have a bank transfer option available at this time.           12:29 AM, 07th Jan                     Mohammed Abdul Hai                    I need cash return from a store           12:30 AM, 07th Jan                     Mohammed Abdul Hai                    Your help in this regard would be appreciated           12:31 AM, 07th Jan                   Afnan                   The amount cannot be refunded from the store. It has been added to your credit, and you can use it in the next shopping           12:31 AM, 07th Jan                     Mohammed Abdul Hai                    From my past experience i would not opt to buy online           12:32 AM, 07th Jan                   Afnan                   We apologize again           12:33 AM, 07th Jan                     Mohammed Abdul Hai                    When it can be added to credit it can be encashed too. I dont think it is that difficult.           12:33 AM, 07th Jan                   Afnan                   Is there anything else I can assist you with?           12:33 AM, 07th Jan                     Mohammed Abdul Hai                    I request you to check with the higher authority.           12:33 AM, 07th Jan                   Afnan                   I apologize, it is not possible, and according to the return policy, the amount is returned to my credit only           12:34 AM, 07th Jan                     Mohammed Abdul Hai                    I made the payment in cash so i expect to get back the amount in cash           12:35 AM, 07th Jan                   Afnan                   If you prefer a cash refund, we recommend that you return the items to a nearby store in the future for a cash refund.           12:37 AM, 07th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:38 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5556396