Subject: Ticket Assigned - Conversation with Mohanad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 20:23:05 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohanad Mohanad                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  mohanad Bot:  Hi mohanad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0561585232            12:12 AM, 07th Jan                   Afnan                   Hi (mohhand), Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           12:13 AM, 07th Jan                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           12:15 AM, 07th Jan                     Mohanad                    Hi           12:17 AM, 07th Jan                     Mohanad                    I have something I wanted to replace it but the cashier told me that you have to come back before 11 pm           12:18 AM, 07th Jan                   Afnan                   hi           12:18 AM, 07th Jan                     Mohanad                    Is it right the system for replacements will be off after 11pm ?           12:19 AM, 07th Jan                   Afnan                   In which store is that?           12:20 AM, 07th Jan                     Mohanad                    ?           12:20 AM, 07th Jan                     Mohanad                    Al salam mall Riyadh           12:20 AM, 07th Jan                   Afnan                   Yes. It closes at 11pm           12:21 AM, 07th Jan                     Mohanad                    Tha           12:22 AM, 07th Jan                     Mohanad                    No’s           12:22 AM, 07th Jan                     Mohanad                    Thanks           12:22 AM, 07th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:22 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5556376