Subject: Ticket Assigned - Conversation with Mohd Shahnawaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 20:19:56 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohd Shahnawaz Mohd Shahnawaz                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mohd shahnawaz Bot:  Hi mohd shahnawaz, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566941028            12:12 AM, 07th Jan                   Afnan                   Hi (mohd), Thank you for contacting Centrepoint/. My name is AFNAN , I will be happy to assist you.           12:13 AM, 07th Jan                     Mohd Shahnawaz                    hi afnana           12:13 AM, 07th Jan                     Mohd Shahnawaz                    i  lwant to return my order 6189368616           12:13 AM, 07th Jan                     Mohd Shahnawaz                    afnan are u there??           12:14 AM, 07th Jan                   Afnan                   yes           12:15 AM, 07th Jan                   Afnan                   What are the products to be returned?           12:15 AM, 07th Jan                     Mohd Shahnawaz                    hand bag           12:15 AM, 07th Jan                     Mohd Shahnawaz                    only           12:15 AM, 07th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:16 AM, 07th Jan                     Mohd Shahnawaz                    ok sure           12:16 AM, 07th Jan                   Afnan                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.   so we won't be able to initiate a return request here.           12:17 AM, 07th Jan                     Mohd Shahnawaz                    not a chance afnan           12:18 AM, 07th Jan                     Mohd Shahnawaz                    ??           12:18 AM, 07th Jan                     Mohd Shahnawaz                    i know the return policy thts why i ask you           12:18 AM, 07th Jan                   Afnan                   We apologize that returns cannot be accepted after 14 days have passed           12:18 AM, 07th Jan                     Mohd Shahnawaz                    ok thanks           12:19 AM, 07th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:19 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5556375