Subject: Ticket Assigned - Conversation with Jerissa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 03:55:07 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jerissa Jerissa                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  jerissa Bot:  Hi jerissa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6195201050 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0105230003932     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0569216949            07:48 AM, 06th Jan                   Afnan                   Hi, Thank you for contacting us. My AFNAN is , I will be happy to assist you.           07:48 AM, 06th Jan                     Jerissa                    my parcel was not delivered yesterday. I messaged the currier and told him i was at work. i snt him my location and he replied a voice message "Okay" but he did not come. and now he put "no response from costumer" during delivery.           07:49 AM, 06th Jan                     Jerissa                    I need my parcel.           07:49 AM, 06th Jan                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           07:49 AM, 06th Jan                     Jerissa                    but I am at work and i will be home past 8pm today and tomorrow           07:50 AM, 06th Jan                   Afnan                   We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible to help you and solve this problem.           07:50 AM, 06th Jan                     Jerissa                    he can deliver it in my workplace or deliver it to my house at 830pm           07:50 AM, 06th Jan                     Jerissa                    i was trying to track it via the link you send to my mobile thru sms but it says "NO TRACKING FOUND"           07:51 AM, 06th Jan                   Afnan                   We sincerely apologize for any inconvenience           07:51 AM, 06th Jan                     Jerissa                    i need it ASAP           07:51 AM, 06th Jan                   Afnan                   suer           07:52 AM, 06th Jan                   Afnan                   Is there anything else I can assist you with?           07:52 AM, 06th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           07:54 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5553571