Subject: Ticket Assigned - Conversation with Kashif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 20:03:14 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kashif Kashif                    Customer:  Speechless Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi kashif, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6194870621 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi, Thank you for contacting us. My AFNAN is , I will be happy to assist you. Customer:  Status Customer:  Can you please transfer to Asma Agent:  Hi kashif, Good evening, My name is Asmaa, I will be happy to assist you. Customer:  What can I do? Agent:  kindly note that we have raised a complaint regarding your order Agent:  we informed them that you are traveling and request them to make your order ready as soon as possible Customer:  Just return my amount Customer:  Now Agent:  allow us time to do so and we will inform you to pick it up as soon as possible Customer:  Going to Airport Customer:  How I allow? Agent:  i do apologize but as i have said earlier your order is a click & collect order only the store are able to cancel it and refund the amount to you Customer:  I will be share the picture from Airport Customer:  You did not fulfill my order and please return my amount Agent:  please note that your order is a click & collect order only the store are able to cancel it and refund the amount to you Customer:  I don't have time Customer:  You can fulfill my order from any store but if you want Agent:  we do apologize but we cannot cancel it & refund it from our side Customer:  You all are just give the lollypop to customers Agent:  We sincerely apologize for any inconvenience caused to you. Customer:  I am telling you please cancel it and refund my amount now in my account Agent:  please note that your order is a click & collect order only the store are able to cancel it and refund the amount to you. Customer:  Please don't share these stupid msgs with me Customer:  Just cancel it and refund my amount now Agent:  Kindly understand that we are unable to cancel the order for you Customer:  Mistake was from your side not my side Customer:  Why I bear Agent:  i do understand your frustration. however, i'm unable to cancel the order for you Customer:  Anyone understand my situation? Customer:  Please don't do this Customer:  Cancel it and refund my amount Customer:  Now Customer:  Just call the higher authority Agent:  i do understand your frustration. however, i'm unable to cancel the order for you truly Customer:  I was requested many time on call and chat but you can't understand Customer:  You will cancel Customer:  Call the higher authority Customer:  I will not bear Agent:  we do understand yet we are unable to assist you with the your request as we are not authorized to cancel it from our side Customer:  I pay in advance Customer:  Kindly refund my amount now Agent:  For cancellation& refund, The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time. Customer:  Shame Customer:  You will cancel Customer:  Otherwise I will complain about your store Customer:  Please refund my amount now I can't wait Customer:  Also I can't understand Customer:  Every thing was arrange able but you can't Agent:  only the store can cancel your order Customer:  I will not go anywhere Customer:  And can't wait Customer:  All thing are available on your every store but you can't Agent:  truly i can't cancel your order only the store can as it it's click & collect order Agent:  It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:52 PM, 05th Jan                   Afnan                   Hi, Thank you for contacting us. My AFNAN is , I will be happy to assist you.           11:54 PM, 05th Jan                     Kashif                    I need money now           11:54 PM, 05th Jan                   Afnan                   For cancellation& refund, The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           11:56 PM, 05th Jan                     Kashif                    Transfer to asma           11:57 PM, 05th Jan                   Afnan                   Not available at this time           11:57 PM, 05th Jan                     Kashif                    I know           11:57 PM, 05th Jan                     Kashif                    Transfer to raneed           11:58 PM, 05th Jan                     Kashif                    Also not available           11:58 PM, 05th Jan                   Afnan                   yes not available           11:59 PM, 05th Jan                     Kashif                    ????????????           11:59 PM, 05th Jan                   Afnan                   It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day.           12:02 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5553281