Subject: Note Added - [#5534318] Conversation with Ranim Saeed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 15:07:09 +0000

Hi ,    Abhilash Kuttalam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5534318    Subject:  Conversation with Ranim Saeed   Requester: رنيم سعيد    Note Content:   <div class="WordSection1">
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<a id="OWAAM779FE509C9FA42C2B9836604530E658C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Mansoura</span></a> please check and reply to all.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 2, 2023 4:40 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5534318] - Conversation with Ranim Saeed</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery C&amp;C</span></div>
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Order Date : 24-Nov-2019<br>
Order ID: 6194335097<br>
Store Code: Max60113<br>
Tracking ID: 619433509721999991<br>
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Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 2 Jan at 1:44 AM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">رنيم سعيد
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
 wrote: </span></span>
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<span style="font-size:9.0pt;color:#6F7071">Ranim Saeed</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في ماكس فاشون</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">حالة الطلب</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقم طلبك للمتابعة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<b>Customer: </b>6194335097<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">طلبك اقترب من أن يكون معك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>!
</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">الطلب سيكون جاهز للاستلام قريبًا</span><br>
<span lang="AR-SA" dir="RTL">سنعلمك عندما يصبح بإمكانك استلامه</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">لست راضيًا أو غير راضٍ</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا معك افنان.....يسرني أن أساعدك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل ما زلت معنا ؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">نعم</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">الطلبية متى بالضبط توصل إذا ممكن؟</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لأن سفرتي الثلاثاء صباحا</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">مافي يوم محدد بيظهرلي</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">بالعادة طلبية الأونلاين والاستلام من المتجر تاخد يومين أقصى تقدير</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">يتواصل معي بالدردشة لاحقا ولا اتصال على رقمي؟</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">باذن لله بيتواصلون معك اتصال</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">تمام</span><span style="color:#3F3F46"></span>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">شاكرة لك</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:43 AM, 02st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Afnan</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:43 AM, 02st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Ranim Saeed</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لا</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:43 AM, 02st Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Afnan</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:43 AM, 02st Jan</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/671296525031524" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5534318:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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