Subject: Ticket Assigned - Conversation with Moksh Bhateja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 00:27:12 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Moksh Bhateja Moksh Bhateja                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi moksh bhateja, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6193800937 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1229220005208     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:16 AM, 03rd Jan                   Afnan                   Hi Moksh, Thank you for contacting us. My AFNAN is , I will be happy to assist you.           04:16 AM, 03rd Jan                     Moksh Bhateja                    Sir i have an order which was to be delivered in 31st dec           04:16 AM, 03rd Jan                     Moksh Bhateja                    This is the 10th time i am complaiming           04:16 AM, 03rd Jan                     Moksh Bhateja                    Tomorrow i have a flight i need this order urgently           04:17 AM, 03rd Jan                     Moksh Bhateja                    Pleasee           04:17 AM, 03rd Jan                     Moksh Bhateja                    I request you           04:17 AM, 03rd Jan                   Afnan                    We sincerely apologize for the delay in delivery of your order.   We have checked your order and have forwarded your query to the concerned team. We will follow up with you on your registeredemail as soon as we hear back from them. Please allow us some time so we can get this resolved for you.             04:18 AM, 03rd Jan                     Moksh Bhateja                    Sir tomorrow i have flight           04:18 AM, 03rd Jan                     Moksh Bhateja                    If tomorrow i dont get it my money is wasted           04:18 AM, 03rd Jan                   Afnan                   Please allow us some time so we can get this resolved for you.           04:18 AM, 03rd Jan                     Moksh Bhateja                    Either please cancel order and process refund for me.please sir           04:18 AM, 03rd Jan                     Moksh Bhateja                    From 3 days i am upset for this           04:19 AM, 03rd Jan                   Afnan                   Is there anything else I can assist you with?           04:19 AM, 03rd Jan                     Moksh Bhateja                    First pls solve this sir           04:19 AM, 03rd Jan                     Moksh Bhateja                    Please           04:19 AM, 03rd Jan                     Moksh Bhateja                    I beg you           04:19 AM, 03rd Jan                   Afnan                   We will do what is necessary to help you           04:20 AM, 03rd Jan                     Moksh Bhateja                    Tomorrow i need it please sir           04:20 AM, 03rd Jan                     Moksh Bhateja                    Please follow up           04:21 AM, 03rd Jan                   Afnan                   SUER           04:21 AM, 03rd Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           04:21 AM, 03rd Jan                     Moksh Bhateja                    Can you process for refund.?           04:21 AM, 03rd Jan                   Afnan                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           04:22 AM, 03rd Jan                     Moksh Bhateja                    Sir the thing is if i get it why i wpuld return and argue with you           04:22 AM, 03rd Jan                     Moksh Bhateja                    3 times i got delivery failed and for lame excuses           04:22 AM, 03rd Jan                     Moksh Bhateja                    My number is this which is working properly           04:23 AM, 03rd Jan                     Moksh Bhateja                    I want the order please sir please           04:23 AM, 03rd Jan                     Moksh Bhateja                    I talked with landmark group also but they did not respond           04:23 AM, 03rd Jan                   Afnan                   We apologize for your experience and we will contact the shipping team and do what is necessary to help you please allow us some time we appreciate your patience           04:24 AM, 03rd Jan                     Moksh Bhateja                    Tomorrow is the last day i have           04:24 AM, 03rd Jan                     Moksh Bhateja                    If i dont get it my money is wasted           04:24 AM, 03rd Jan                   Afnan                   We will do what is necessary for sure           04:24 AM, 03rd Jan                     Moksh Bhateja                    It is my hard earned money sir...from 3 days you all are making me angry           04:25 AM, 03rd Jan                   Afnan                   Is there anything else I can assist you with?           04:26 AM, 03rd Jan                     Moksh Bhateja                    Solve this issue by tommorow please so that i get the order           04:26 AM, 03rd Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           04:26 AM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5539028