Subject: Ticket Assigned - Conversation with Roberto Villarosa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 20:52:49 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roberto Villarosa Roberto Villarosa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi roberto villarosa, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:36 AM, 03nd Jan                     Roberto Villarosa                    Weve shipped your order 6193886811 with AWB FP1229220008837. Please click here to track :https://centrepoint.app.link/VadTWXFZ9vb           12:38 AM, 03nd Jan                     Roberto Villarosa                    This order are still not delivered           12:38 AM, 03nd Jan                     Roberto Villarosa                    Why?           12:38 AM, 03nd Jan                   Afnan                   Hi, Thank you for contacting us. My AFNAN is , I will be happy to assist you.           12:38 AM, 03nd Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:38 AM, 03nd Jan                     Roberto Villarosa                    Weve shipped your order 6193886811 with AWB FP1229220008837. Please click here to track :https://centrepoint.app.link/VadTWXFZ9vb           12:39 AM, 03nd Jan                     Roberto Villarosa                    This order are still not delivered           12:39 AM, 03nd Jan                     Roberto Villarosa                    It's a delayed already not giving the specific time           12:39 AM, 03nd Jan                     Roberto Villarosa                    Could you please give to tuem my address jarir bookstore Olaya b to branch           12:41 AM, 03nd Jan                   Afnan                   We apologize for the delay in ordering and the shipping team will contact you in the coming hours to deliver the order           12:42 AM, 03nd Jan                     Roberto Villarosa                    Am going to the villa now           12:42 AM, 03nd Jan                     Roberto Villarosa                    Can you follow my time availability 9amto 1pm and 5pm to 11pm           12:43 AM, 03nd Jan                     Roberto Villarosa                    They can send here in villa I will give the. My location           12:44 AM, 03nd Jan                   Afnan                   We apologize to you for not showing me the available times to deliver the order and the shipping team will contact you for sure           12:46 AM, 03nd Jan                     Roberto Villarosa                    Always can't find the location           12:48 AM, 03nd Jan                     Roberto Villarosa                    How it will happen there is a map locations           12:48 AM, 03nd Jan                   Afnan                   shipping team will contact you for sure           12:50 AM, 03nd Jan                   Afnan                   Is there anything else I can assist you with?           12:51 AM, 03nd Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM, 03nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5538872