Subject: Ticket Assigned - Conversation with Aasma Sittar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 22:16:01 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aasma Sittar Aasma Sittar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  aasma sittar Bot:  Hi aasma sittar, what do you need help with? Customer:  ?Store Location Bot:    Looking for a Centrepoint Stores near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/sa/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +966581423443            02:04 AM, 02st Jan                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           02:04 AM, 02st Jan                     Aasma Sittar                    I want to change my click and collection store from Najran to riyadh           02:05 AM, 02st Jan                   Afnan                   We apologize to you, we can't change the order after they are completed           02:06 AM, 02st Jan                     Aasma Sittar                    By mistake I have entered Najran click and collect for 2 orders, would you mind to change my Najran click and collect orders to Takhasusi Street centre point riyadh           02:06 AM, 02st Jan                     Aasma Sittar                    Then how I will collet this now           02:06 AM, 02st Jan                   Afnan                   We cannot modify or cancel the order will be canceled automatically after 14 days           02:07 AM, 02st Jan                     Aasma Sittar                    I don't want to cancle I just want to change my click and collect store           02:07 AM, 02st Jan                   Afnan                   **We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully**           02:08 AM, 02st Jan                     Aasma Sittar                    OK then how I will collect           02:08 AM, 02st Jan                   Afnan                   Could you please share your order number so that I can assist you further?           02:09 AM, 02st Jan                     Aasma Sittar                    Can you deliver I can pay a delivery fee           02:09 AM, 02st Jan                     Aasma Sittar                    OK I will share just a mint           02:09 AM, 02st Jan                     Aasma Sittar                    Thank you, we'll notify you when your order  6194345057 for Giggles Full Length Leggings w... +2more item(s) is ready for collection from Centrepoint  King Abdul Aziz Road.           02:11 AM, 02st Jan                     Aasma Sittar                    This one is not ready yet           02:11 AM, 02st Jan                     Aasma Sittar                    Juniors Regular Fit Jeans  -  ...   of your order 6193766903 are ready for pick up at Centrepoint  King Abdul Aziz Road. Please bring your govt. issued ID & this SMS.           02:11 AM, 02st Jan                     Aasma Sittar                    This last one is ready to pick up           02:12 AM, 02st Jan                   Afnan                   Once the order is processed, you will receive a notification that you can receive at that time or not to receive and it will be canceled automatically           02:12 AM, 02st Jan                     Aasma Sittar                    But I don't want to cancle           02:13 AM, 02st Jan                   Afnan                   Just wait until the order is ready and then you can receive it           02:13 AM, 02st Jan                   Afnan                   Is there anything else I can assist you with?           02:14 AM, 02st Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5534335