Subject: Ticket Assigned - Conversation with Faiza Kashif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 20:09:20 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Faiza Kashif Faiza Kashif                    Customer:  ?we are sorry that we had placed order Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi faiza kashif, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:00 AM, 02st Jan                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           12:00 AM, 02st Jan                     Faiza Kashif                    Please refund my online order 6192118111.           12:02 AM, 02st Jan                   Afnan                   The order is ready for receipt and will be canceled automatically after 14 days if it is not received and the amount will be returned automatically           12:03 AM, 02st Jan                   Afnan                   Is there anything else I can assist you with?           12:05 AM, 02st Jan                   Afnan                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.           12:06 AM, 02st Jan                   Afnan                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           12:06 AM, 02st Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:08 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5534197