Subject: Note Added - [#5530458] Conversation with مرحبا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Jan 2023 06:59:49 +0000

Hi ,    Abhilash Kuttalam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5530458    Subject:  Conversation with مرحبا   Requester: ALHARBI ALHARBI    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM8D14DF95F6F8457A94DF1E3BDDB2E140" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Mallofarabia</span></a> please check and reply to all.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 1, 2023 2:55 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5530458] - Conversation with <span lang="AR-SA" dir="RTL">
مرحبا</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Late C&amp;C Shipping<br>
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Order Date : 27/12/2022<br>
Order ID:6193387721<br>
Store Code:Max60395<br>
Tracking Id: 619338772122999991<br>
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Assistance Required: Need urgent shipping<br>
Issue Description: The order was placed on 27/12/2022 but still is showing "IN_PROGRESS".<br>
Please ship the order on priority so that the customer can collect it as soon as possible.<br>
Thank you for your help!<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 1 Jan, 2023 at 12:49 AM
<span class="separator">, ALHARBI ALHARBI &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">مرحبا</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to MaxFashion.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا بك في ماكس فاشون</span><span style="color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">حالة الطلب</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقم طلبك للمتابعة</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.<br>
<b>Customer: </b>6193387721<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">طلبك اقترب من أن يكون معك</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>!
</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46">
<span lang="AR-SA" dir="RTL">الطلب سيكون جاهز للاستلام قريبًا</span><br>
<span lang="AR-SA" dir="RTL">سنعلمك عندما يصبح بإمكانك استلامه</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال عنوان البريد الإلكتروني</span><br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال رقم الجوال المسجل</span><br>
<b>Customer: </b>0550504531</span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا معك افنان.....يسرني أن أساعدك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>. '</span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">مرحبا</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبا ممكن اعرف اين طلبي الان ؟ و متى استلمه ؟ شكرا</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">رقم الطلب</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق</span><span style="font-size:10.0pt;color:#3F3F46"><br>
<span lang="AR-SA" dir="RTL">إبقى معنا</span></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">حاضر</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">مرحبا</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">شكرا</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> <span lang="AR-SA" dir="RTL">كان من دواعي سروري مساعدتكم اتمنى لك يوماََ طيب</span></span></div>
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