Subject: Ticket Assigned - Conversation with Amina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 31 Dec 2022 19:34:56 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amina Amina                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  amina Bot:  Hi amina, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503803558            11:23 PM, 31st Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           11:23 PM, 31st Dec                     Amina                    Hi I need to know I had returned the goods but when will I get my refund back           11:24 PM, 31st Dec                   Afnan                   Could you please share your order number so that I can assist you further?           11:24 PM, 31st Dec                     Amina                    order number 6193029853           11:25 PM, 31st Dec                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:25 PM, 31st Dec                   Afnan                   We would like to inform you that the amount (45 SAR) has been returned to your account on 29 12 2022, and it takes 7 to 14 working days for the amount to appear in your account according to your bank's procedures,           11:26 PM, 31st Dec                   Afnan                   and if the amount does not appear in your account within the specified time, please contact us again in order to serve you to the fullest.           11:26 PM, 31st Dec                     Amina                    ???           11:28 PM, 31st Dec                   Afnan                   We would like to inform you that the amount (45 SAR) has been returned to your account on 29 12 2022, and it takes 7 to 14 working days for the amount to appear in your account according to your bank's procedures,           11:28 PM, 31st Dec                     Amina                    ????????           11:30 PM, 31st Dec                   Afnan                   Do you receive a reply from us?           11:30 PM, 31st Dec                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           11:32 PM, 31st Dec                   Afnan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:34 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5530341