Subject: Ticket Assigned - Conversation with Manar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 07:44:41 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manar Manar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  manar Bot:  Hi manar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0500131822 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi, .Thank you for contacting us. I will be happy to help you! Customer:  Hi afnan i jusr placed an order and i have just realized thst i choose the wrong color Customer:  I i want to cancel it and place a mew orderwirh it Agent:  Could you please share your order number so that I can assist you further? Customer:  6193830422 Agent:  We apologize that we cannot cancel from our side, the cancellation will be automatically after 14 days in case of non-receipt Customer:  PLease if you could ask them Customer:  Write to them Customer:  There ia usually cancelition Customer:  Please help me at your best afnan Agent:  I would like to help you, but I cannot cancel once the order receipt message arrives, you can cancel from the store Customer:  I cantgo there Customer:  And i canit wsit 14 days Customer:  Talk to them please Customer:  Ir you my write to them addressing my problem Customer:  They might help Customer:  Customer service Agent:  We apologize to you again we can't cancel from our side Customer:  I know Customer:  I told you towrite to cudtomer service Customer:  They sure gonna do anything Agent:  We can't do that or send the cancellation, we apologize again, wait 14 days or cancel from the store only Customer:  افنان الاه يقصف همرش مادري اش فايدتشوانتي كل شي لالا Customer:  يوي شي طيب Customer:  ارفعي طلب Customer:  اتحركي Customer:  اذا كل شي انا اسويه من التطبيق او انتظر انتي اش بتسوين Customer:  ارفعي طلب بلا كيل Agent:  عزيزي العميل لايمكنا الالغاء من طرفنا يتم الالغاء تلقائيا او طلب الالغاء من المتجر عندما يكون الطلب جاهز Customer:  كسلفهمنا Customer:  ارفعي طلب اني ابغا كانيل من عندهم Customer:  ارفعي طلبببب Agent:  للأسف عزيزي العميل متفهم الاحباط اللي حصل معكم لكن هذه الطريقة الوحيدة المتاح لي خدمتكم بها حسب السياسة المتاحة لنا Customer:  وش انتي خسرانه Customer:  ههههههههه احباط Customer:  لا انا في موت Agent:  عزيزي العميل لايتوفر لدينا الالغاء Customer:  وشفيها لو يكنسولن اخترت اللون غلط افتر راسي Customer:  تنهيدة Customer:  افنان اذا تقدرين تساعدين ساعديني اكثر Customer:  اتورطت Customer:  ماعندي احد يروح المحل عشان يكتسل Customer:  انا يالله اقلهم استلموا Agent:  سيتم إلغاء الطلب تلقائيًا إذا لم يتم استلامه في غضون 14 يومًا ، وسيتم ارجاع المبلغ خلال 7-14 أيام.  في حال كنت لا ترغب بالإنتظار مدة 14 يوم, نود إعلامك أنه يمكنك التوجه للمتجر لاستلام الطلب والإرجاع في نفس الوقت. Customer:  تبغيني اقول روحوا كنسلوا Customer:  وش يصبرني ١٤ يوم Customer:  مبيروح العرض الحلو Customer:  انتي كمان الحقي اشتري منه حلو Customer:  ? Agent:  في حال توفر الالغاء من طرفنا سنقوم بمساعدتك عزيزي العميل نعتذر منك مره اخرى Agent:  هل هناك اي استفسار اخر لديكم عزيزي العميل؟ Customer:  افنان انتي ما ساعدتيني Customer:  كثير يساعدوني والله Customer:  تبين تمشين الله معاك Customer:  بس ان مش سعيده Customer:  ? Agent:  نرى انك تريد الغاء الطلب وتم الايضاح بعدم امكانيتنا لعمل ذلك سيتم إلغاء الطلب تلقائيًا إذا لم يتم استلامه في غضون 14 يومًا ، في حال كنت لا ترغب بالإنتظار مدة 14 يوم, نود إعلامك أنه يمكنك التوجه للمتجر لاستلام الطلب والإرجاع في نفس الوقت Agent:  كان من دواعي سروري مساعدتكم.  Customer:  افنان شكلك جديدة اول مره تمرين علي Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:40 AM, 29th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           11:41 AM, 29th Dec                     Manar                    ههههههههههه رحت ادور غيرك           11:41 AM, 29th Dec                     Manar                    طلعتيلي انتي           11:41 AM, 29th Dec                     Manar                    وش هالصباح           11:41 AM, 29th Dec                   Afnan                   هل هناك اي استفسار اخر لديكم عزيزي العميل؟           11:42 AM, 29th Dec                   Afnan                   كان من دواعي سروري مساعدتكم.            11:44 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519525