Subject: Ticket Assigned - Conversation with Manar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 07:40:32 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manar Manar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  manar Bot:  Hi manar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0500131822            11:25 AM, 29th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           11:25 AM, 29th Dec                     Manar                    Hi afnan i jusr placed an order and i have just realized thst i choose the wrong color           11:26 AM, 29th Dec                     Manar                    I i want to cancel it and place a mew orderwirh it           11:27 AM, 29th Dec                   Afnan                   Could you please share your order number so that I can assist you further?           11:27 AM, 29th Dec                     Manar                    6193830422           11:27 AM, 29th Dec                   Afnan                   We apologize that we cannot cancel from our side, the cancellation will be automatically after 14 days in case of non-receipt           11:28 AM, 29th Dec                     Manar                    PLease if you could ask them           11:29 AM, 29th Dec                     Manar                    Write to them           11:29 AM, 29th Dec                     Manar                    There ia usually cancelition           11:29 AM, 29th Dec                     Manar                    Please help me at your best afnan           11:29 AM, 29th Dec                   Afnan                   I would like to help you, but I cannot cancel once the order receipt message arrives, you can cancel from the store           11:30 AM, 29th Dec                     Manar                    I cantgo there           11:30 AM, 29th Dec                     Manar                    And i canit wsit 14 days           11:30 AM, 29th Dec                     Manar                    Talk to them please           11:31 AM, 29th Dec                     Manar                    Ir you my write to them addressing my problem           11:31 AM, 29th Dec                     Manar                    They might help           11:31 AM, 29th Dec                     Manar                    Customer service           11:31 AM, 29th Dec                   Afnan                   We apologize to you again we can't cancel from our side           11:31 AM, 29th Dec                     Manar                    I know           11:31 AM, 29th Dec                     Manar                    I told you towrite to cudtomer service           11:32 AM, 29th Dec                     Manar                    They sure gonna do anything           11:32 AM, 29th Dec                   Afnan                   We can't do that or send the cancellation, we apologize again, wait 14 days or cancel from the store only           11:34 AM, 29th Dec                     Manar                    افنان الاه يقصف همرش مادري اش فايدتشوانتي كل شي لالا           11:35 AM, 29th Dec                     Manar                    يوي شي طيب           11:35 AM, 29th Dec                     Manar                    ارفعي طلب           11:35 AM, 29th Dec                     Manar                    اتحركي           11:35 AM, 29th Dec                     Manar                    اذا كل شي انا اسويه من التطبيق او انتظر انتي اش بتسوين           11:35 AM, 29th Dec                     Manar                    ارفعي طلب بلا كيل           11:35 AM, 29th Dec                   Afnan                   عزيزي العميل لايمكنا الالغاء من طرفنا يتم الالغاء تلقائيا او طلب الالغاء من المتجر عندما يكون الطلب جاهز           11:35 AM, 29th Dec                     Manar                    كسلفهمنا           11:35 AM, 29th Dec                     Manar                    ارفعي طلب اني ابغا كانيل من عندهم           11:36 AM, 29th Dec                     Manar                    ارفعي طلبببب           11:36 AM, 29th Dec                   Afnan                   للأسف عزيزي العميل متفهم الاحباط اللي حصل معكم لكن هذه الطريقة الوحيدة المتاح لي خدمتكم بها حسب السياسة المتاحة لنا           11:36 AM, 29th Dec                     Manar                    وش انتي خسرانه           11:36 AM, 29th Dec                     Manar                    ههههههههه احباط           11:36 AM, 29th Dec                     Manar                    لا انا في موت           11:36 AM, 29th Dec                   Afnan                   عزيزي العميل لايتوفر لدينا الالغاء           11:36 AM, 29th Dec                     Manar                    وشفيها لو يكنسولن اخترت اللون غلط افتر راسي           11:36 AM, 29th Dec                     Manar                    تنهيدة           11:37 AM, 29th Dec                     Manar                    افنان اذا تقدرين تساعدين ساعديني اكثر           11:37 AM, 29th Dec                     Manar                    اتورطت           11:37 AM, 29th Dec                     Manar                    ماعندي احد يروح المحل عشان يكتسل           11:37 AM, 29th Dec                     Manar                    انا يالله اقلهم استلموا           11:37 AM, 29th Dec                   Afnan                   سيتم إلغاء الطلب تلقائيًا إذا لم يتم استلامه في غضون 14 يومًا ، وسيتم ارجاع المبلغ خلال 7-14 أيام.  في حال كنت لا ترغب بالإنتظار مدة 14 يوم, نود إعلامك أنه يمكنك التوجه للمتجر لاستلام الطلب والإرجاع في نفس الوقت.           11:37 AM, 29th Dec                     Manar                    تبغيني اقول روحوا كنسلوا           11:37 AM, 29th Dec                     Manar                    وش يصبرني ١٤ يوم           11:37 AM, 29th Dec                     Manar                    مبيروح العرض الحلو           11:38 AM, 29th Dec                     Manar                    انتي كمان الحقي اشتري منه حلو           11:38 AM, 29th Dec                     Manar                    ?           11:38 AM, 29th Dec                   Afnan                   في حال توفر الالغاء من طرفنا سنقوم بمساعدتك عزيزي العميل نعتذر منك مره اخرى           11:38 AM, 29th Dec                   Afnan                   هل هناك اي استفسار اخر لديكم عزيزي العميل؟           11:38 AM, 29th Dec                     Manar                    افنان انتي ما ساعدتيني           11:38 AM, 29th Dec                     Manar                    كثير يساعدوني والله           11:38 AM, 29th Dec                     Manar                    تبين تمشين الله معاك           11:39 AM, 29th Dec                     Manar                    بس ان مش سعيده           11:39 AM, 29th Dec                     Manar                    ?           11:39 AM, 29th Dec                   Afnan                   نرى انك تريد الغاء الطلب وتم الايضاح بعدم امكانيتنا لعمل ذلك سيتم إلغاء الطلب تلقائيًا إذا لم يتم استلامه في غضون 14 يومًا ،  في حال كنت لا ترغب بالإنتظار مدة 14 يوم, نود إعلامك أنه يمكنك التوجه للمتجر لاستلام الطلب والإرجاع في نفس الوقت           11:39 AM, 29th Dec                   Afnan                   كان من دواعي سروري مساعدتكم.            11:40 AM, 29th Dec                     Manar                    افنان شكلك جديدة اول مره تمرين علي           11:40 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5519499