Subject: Note Added - [#5428846] Conversation with hafsa saad i ordered a watch and had to collect it from the raka branch but unfortunately i coul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 14:47:27 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5428846    Subject:  Conversation with hafsa saad   i ordered a watch and had to collect it from the raka branch  but unfortunately i coul   Requester: Hafsa Saad    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM5AB7AB39714F43CBACD5B3292D2BB855" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mallmanager Raka</span></a>
<a id="OWAAM248A0F66DB49438B8C9F8A08C9AEA78C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Raka</span></a>
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<div class="MsoNormal">Order received on 07 Dec 2022 in Sahla, but customer confirmed not receiving the order.</div>
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<div class="MsoNormal">Please check the order physically in your store or not.</div>
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<div class="MsoNormal">If yes, call customer and handover the order ASAP.</div>
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<div class="MsoNormal">Order number: 6184391854</div>
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<div class="MsoNormal">Note: order should not be updated until customer picked up.</div>
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<div class="MsoNormal"><img width="781" height="89" style="width:8.1319in;height:.9236in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODEzNDM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XXhXApaSZ6nE1AHXYY5JwZrgaDsFWOcmOxw8oagsUfs" data-id="2044008134388"></div>
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<div class="MsoNormal">Thanks </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, December 8, 2022 8:56 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5428846] - Conversation with hafsa saad i ordered a watch and had to collect it from the raka branch but unfortunately i coul</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Need POC<br>
Order Date : Nov 21, 2022<br>
Order ID: 6184391854<br>
Tracking ID: 618439185422999991<br>
Store Code: Centrepoint21085</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent POC</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The order as per HYBRIS the order collect by the customer on ​12/7/22 3:37 PM , But customer claiming that she has not received the order, Kindly check and share
 with us the POC and customer ID.<br>
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Regards,<br>
Safa.</span></div>
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