Subject: Ticket Assigned - Conversation with Farina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 12:43:54 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farina Farina                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi farina, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:36 PM, 28th Dec                   Afnan                   مرحبا معك افنان.....يسرني أن أساعدك.            04:37 PM, 28th Dec                     Farina                    English plzz           04:37 PM, 28th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           04:37 PM, 28th Dec                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           04:39 PM, 28th Dec                     Farina                    I have returning order and i got call in morning from courier  boy im outside i thought i will manage to come by 4 but couldn't able to make it so i request u to plz reschedule for tomorrow           04:39 PM, 28th Dec                     Farina                    6192716042 dis is my oreder number           04:40 PM, 28th Dec                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           04:41 PM, 28th Dec                     Farina                    Or is it possible that i can return near by outlet           04:41 PM, 28th Dec                     Farina                    I wll do that no problem           04:41 PM, 28th Dec                   Afnan                   Yes, you can visit the nearest branch and return the product           04:42 PM, 28th Dec                     Farina                    This will be great thank u so much tomorrow  evening i will return           04:43 PM, 28th Dec                     Farina                    Thank u for ur assistance           04:43 PM, 28th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 28th Dec                     Farina                    ?           04:43 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5516298