Subject: [JIRA] (REL-164664) refund issue \\ 6186249159
From: "Achyuth (Jira)" <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 09:37:51 +0000

Achyuth *made 2 updates* and *deleted 1 comment*. REL-System Reliability Engineering - Landmark/REL-164664 refund issue \\ 6186249159 

Achyuth *made 2 updates* and *deleted 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZTAzNjA4ODkyMDE4NGQ1Yzk3MDY3ODNlZDhjY2Q0OTIiLCJwIjoiaiJ9 )

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REL-164664 ( https://landmark.atlassian.net/browse/REL-164664?atlOrigin=eyJpIjoiZTAzNjA4ODkyMDE4NGQ1Yzk3MDY3ODNlZDhjY2Q0OTIiLCJwIjoiaiJ9 )

refund issue \\ 6186249159 ( https://landmark.atlassian.net/browse/REL-164664?atlOrigin=eyJpIjoiZTAzNjA4ODkyMDE4NGQ1Yzk3MDY3ODNlZDhjY2Q0OTIiLCJwIjoiaiJ9 )
Updates
Achyuth 1:34 PM GST Resolution: Done Status: To Be Assigned Completed
Comments
Achyuth 1:33 PM GST deleted

Hi @afnan.eyad Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-164664?atlOrigin=eyJpIjoiZTAzNjA4ODkyMDE4NGQ1Yzk3MDY3ODNlZDhjY2Q0OTIiLCJwIjoiaiJ9 )

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