Subject: [JIRA] Achyuth mentioned you on REL-164664
From: "Achyuth (Jira)" <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 09:33:34 +0000

Achyuth *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-164664 refund issue \\ 6186249159 

Achyuth *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiN2EzNTUxNjQ5N2UxNGI2NmFkOWEzMTZlMWNhOGQxNzkiLCJwIjoiaiJ9 )

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REL-164664 ( https://landmark.atlassian.net/browse/REL-164664?atlOrigin=eyJpIjoiN2EzNTUxNjQ5N2UxNGI2NmFkOWEzMTZlMWNhOGQxNzkiLCJwIjoiaiJ9 )

refund issue \\ 6186249159 ( https://landmark.atlassian.net/browse/REL-164664?atlOrigin=eyJpIjoiN2EzNTUxNjQ5N2UxNGI2NmFkOWEzMTZlMWNhOGQxNzkiLCJwIjoiaiJ9 )
Achyuth 1:33 PM GST

Hi @afnan.eyad Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, we will share the failed transactions to them and they will process the refund manually through the bank. It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue

View issue ( https://landmark.atlassian.net/browse/REL-164664?atlOrigin=eyJpIjoiN2EzNTUxNjQ5N2UxNGI2NmFkOWEzMTZlMWNhOGQxNzkiLCJwIjoiaiJ9 )

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