Subject: Note Added - [#5314901] Shukran Rewards !
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 15:16:55 +0000

Hi ,    Shameer Binkunhimoyin added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5314901    Subject:  Shukran Rewards !   Requester: Saleha Arshad    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Nasreen,</div>
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<div class="MsoNormal">As we discussed, Pls find the complete redemption details with cashier wise.</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#212529;background:white'>1700000411684141
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#212529;background:white'>Total Redeemed points :699, Cash Value :34.95 Sr</span></div>
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<b><span style='font-size:9.0pt;font-family:"Open Sans",sans-serif;color:#516F90'>Active Shukran Points Available :</span></b><b><span style='font-size:16.5pt;font-family:"Open Sans",sans-serif;color:#212529;background:white'>
</span></b><b><span style='font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#212529;background:white'>885 Cash Value : 44.25 Sr</span></b>
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<span style='font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#212529;background:white'>Name :
</span><span style='font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#221F4D;background:#F5F8FA'>Mr Khurram</span>
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<span style='font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#221F4D;background:#F5F8FA'>Mob:</span><span style="font-size:10.0pt"> 0558462284</span><span style="font-size:10.0pt"></span>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Shameer</div>
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<div>From: Nesreen Saeed &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, December 25, 2022 6:00 PM<br>
<b>To:</b> Shameer Binkunhimoyin &lt;[email-masked]&gt;<br>
<b>Cc:</b> Qazi Mohammed &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;;
 Manager Dome &lt;[email-masked]&gt;; Shahul Abdulrazack &lt;[email-masked]&gt;; Rafeek Jabbar &lt;[email-masked]&gt;; Samudaya Fernando Hewage &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5314901] - Shukran Rewards !</div>
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<div class="MsoNormal">Dear <a id="OWAAM94DFBC65ABB742DD9F609C8724EB598B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shameer Binkunhimoyin</span></a>
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<div class="MsoNormal">Can you give us the details of Shukran on this number 0558462284
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<div class="MsoNormal">Contact Number : 0558462284</div>
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<img width="751" height="1625" style="width:7.8229in;height:16.927in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzk0ODAzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TMp0HXL6RUGATCv1rq2ezDLLha7UEik_cwXBlS2i1c0" data-id="2044007948030"><span lang="AR-SA" dir="RTL"></span>
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<div class="MsoNormal"><b>Regards</b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Nasreen Saeed</span></b></div>
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<div class="MsoNormal"><span style="color:black">Centrepoint - KSA</span></div>
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<b>Mobile</b>: +966 548779000</div>
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<b>Ext</b>: 3169<br>
<b>Email </b>: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 20 December, 2022 11:41 AM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5314901] - Shukran Rewards !</div>
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<div class="MsoNormal">Hi <a id="OWAAM3356CF3D7B604CFE980F328ABC68B4BB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen</span></a>,</div>
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<div class="MsoNormal">Update on the below.</div>
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<div class="MsoNormal">Contact Number: 0558462284</div>
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<div class="MsoNormal">Full Name:  Saleha Arshad</div>
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<div class="MsoNormal">Store ID\ NAME: Centerpoint Dome , Prince Sultan Street, Jeddah, Saudi Arabia.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzk0ODAzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.34FFPE-AV04e0sFqqx2I-JlK0FBOjRdZtjOADUqTps8" data-id="2044007948037" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 13, 2022 3:21 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5314901] - Shukran Rewards !</div>
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<div class="MsoNormal"><a id="OWAAM8FD4DF8CB423425FB6E1511D71B30C4A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nesreen Saeed</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 1, 2022 8:39 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5314901] - Shukran Rewards !</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Contact Number: 0558462284<br>
Full Name:  Saleha Arshad<br>
Store ID\ NAME: Centerpoint Dome , Prince Sultan Street, Jeddah, Jeddah, Jeddah, Saudi Arabia.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer contacted us regarding store complaint informing : ( I had 1100 plus shukran points. We shopped in the store on 19th November at around 8pm. I am attaching
 the receipt. No shukran points were redeemed. But the next day I opened my account, and the shukran points were 400 something. Asked my husband. He had received text messages with otp. We didnt even ask for any otp neither did we apply otp anywhere. So where
 are those points?).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​We request you to please contact the CST and investigate the issue. <br>
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Thanks and Regards,<br>
Safa.</span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044007948038'>Redemption_Report (1700000411684141).xlsx</a>