Subject: Ticket Assigned - Conversation with Abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 21:39:10 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdullah Abdullah                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdullah, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0593073201 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  مرحبا معك افنان.....يسرني أن أساعدك.  Agent:  هل ما زلت معنا ؟  Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:25 AM, 23nd Dec                     Abdullah                    Hello           01:25 AM, 23nd Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           01:25 AM, 23nd Dec                     Abdullah                    I ordered necklaces online ... they were personalized.. how can I choose the names?           01:26 AM, 23nd Dec                   Afnan                   Could you please share your order number so that I can assist you further?           01:27 AM, 23nd Dec                     Abdullah                    Ok please wait           01:27 AM, 23nd Dec                   Afnan                   ok           01:29 AM, 23nd Dec                     Abdullah                    Order number is 6192344501           01:29 AM, 23nd Dec                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:29 AM, 23nd Dec                     Abdullah                    Ok..           01:30 AM, 23nd Dec                   Afnan                   The same product is registered on the necklace Name in Arabic please read the description of the registered product           01:31 AM, 23nd Dec                     Abdullah                    Yes.. but can I choose the name?           01:32 AM, 23nd Dec                     Abdullah                    Like change the name?           01:32 AM, 23nd Dec                   Afnan                   The product as it is, there is no modification or addition to it           01:33 AM, 23nd Dec                   Afnan                   Is there anything else I can assist you with?           01:34 AM, 23nd Dec                     Abdullah                    Can you cancel the order?           01:34 AM, 23nd Dec                   Afnan                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           01:34 AM, 23nd Dec                     Abdullah                    Ok.. and how will get a refund?           01:35 AM, 23nd Dec                   Afnan                   Your request is cash on delivery once you refuse to receive the order it will be canceled automatically           01:36 AM, 23nd Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:38 AM, 23nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495028