Subject: Ticket Assigned - Conversation with Mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 21:14:18 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Mohammed                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mohammed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:07 AM, 23nd Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           01:07 AM, 23nd Dec                     Mohammed                    Last time , I have complaint regarding the refund of my order           01:08 AM, 23nd Dec                   Afnan                   Could you please share your order number so that I can assist you further?           01:08 AM, 23nd Dec                     Mohammed                    I want to know the progress           01:08 AM, 23nd Dec                     Mohammed                    Order number- 6188447298           01:09 AM, 23nd Dec                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           01:09 AM, 23nd Dec                     Mohammed                    Why is it talking so long           01:10 AM, 23nd Dec                     Mohammed                    *taking           01:10 AM, 23nd Dec                   Afnan                   We sincerely apologize for any inconvenience caused,  our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           01:10 AM, 23nd Dec                   Afnan                   14-28 working days from 12 December           01:11 AM, 23nd Dec                     Mohammed                    My card expires in Jan           01:11 AM, 23nd Dec                     Mohammed                    Then where will they refund           01:11 AM, 23nd Dec                   Afnan                   You will receive a refund notification for sure           01:12 AM, 23nd Dec                     Mohammed                    Can't they do it a little early           01:12 AM, 23nd Dec                   Afnan                   The team is working on it           01:12 AM, 23nd Dec                   Afnan                   Is there anything else I can assist you with?           01:12 AM, 23nd Dec                     Mohammed                    Ok, where will I receive the notification           01:13 AM, 23nd Dec                     Mohammed                    Here or msg           01:13 AM, 23nd Dec                   Afnan                   I don't know a specific date but our team is working on your request           01:13 AM, 23nd Dec                     Mohammed                    In app or through msg           01:13 AM, 23nd Dec                     Mohammed                    Ok, thank you           01:13 AM, 23nd Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:13 AM, 23nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5495015