Subject: Ticket Assigned - Conversation with Waqas Ahmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 20:24:35 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Waqas Ahmad Waqas Ahmad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  waqas ahmad Bot:  Hi waqas ahmad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6192126341 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0540625591 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi dear customer , thank you for getting in touch with us my name is Amirh May i know how i can help you? Customer:  I need order pick up my order in skaka Agent:  We regret to inform you that as per our policy, we are unable to change the location of receiving your order once your order has been successfully confirmed.  Also, the order will be canceled automatically if it is not received within 14 days and the refund will be given after 4-15 days. Agent:  Do let me know if you need anything more..? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:20 AM, 22st Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           12:20 AM, 22st Dec                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           12:22 AM, 22st Dec                   Afnan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:24 AM, 22st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5490731