Subject: Note Added - [#5449871] Conversation with محمدالحذيفي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 08:13:54 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5449871    Subject:  Conversation with محمدالحذيفي   Requester: محمدالحذيفي    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Booking got cancelled with below reason. Please assist to check and advise further. Thanks.</div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Customer Collection (L1379E8)</span></div>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>called several times no answer</span><span style="background:yellow;mso-highlight:yellow"></span>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, December 21, 2022 11:44 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5449871] - Conversation with محمدالحذيفي<br>
<b>Importance:</b> High</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<a id="OWAAMD966977DA0294F9892F02CF536B4BB59" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Can we get update on why the below collection is being cancelled. MOC case
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Ali
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 13, 2022 9:04 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5449871] - Conversation with <span lang="AR-SA" dir="RTL">
محمدالحذيفي</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Collection<br>
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Tracking ID:  48335211374<br>
Order ID:  6179356149<br>
Reference ID: L1379E8<br>
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Assistance Required:  We request you to pick up the item ASAP.<br>
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Issue Description: Please note that we have created a new return request as the previous one has not been collected from the cx.<br>
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Kindly, arrange the collection at the earliest as the cx has been waiting for a long.  <br>
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Regards,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 12 Dec at 4:33 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Order ID:​6179356149<br>
Tracking ID:​<span style="color:black">48333770306</span> <br>
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Delay in collecting returns, please contact the customer as soon as possible<br>
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 thanks for the help<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5449871:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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