Subject: Ticket Assigned - Conversation with Shoaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 03:51:59 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shoaib Shoaib                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shoaib, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi shoaib, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:45 AM, 21st Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           07:46 AM, 21st Dec                     Shoaib                    Good day, while placing order i saw a credit of 35 sr but payment was not successful. Now i place the order again but that credit is not visible anymore.           07:46 AM, 21st Dec                     Shoaib                             07:46 AM, 21st Dec                   Afnan                   Could you please share your order number so that I can assist you further?           07:47 AM, 21st Dec                     Shoaib                    Read properly, the order not placed yet           07:48 AM, 21st Dec                   Afnan                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           07:49 AM, 21st Dec                     Shoaib                    I tried but still nothing           07:49 AM, 21st Dec                     Shoaib                    Please check where that credit is used?           07:50 AM, 21st Dec                   Afnan                   We will check with our team and update you as soon as possible           07:51 AM, 21st Dec                     Shoaib                    Ok waiting           07:51 AM, 21st Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5486871