Subject: Ticket Assigned - Conversation with Hania Sheikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 22:11:38 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hania Sheikh Hania Sheikh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hania sheikh, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:00 AM, 21th Dec                   Afnan                   مرحبا معك افنان.....يسرني أن أساعدك.            02:00 AM, 21th Dec                     Hania Sheikh                    Please refund my money           02:01 AM, 21th Dec                   Afnan                   Could you please share your order number so that I can assist you further?           02:01 AM, 21th Dec                     Hania Sheikh                    6191341559           02:02 AM, 21th Dec                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:02 AM, 21th Dec                     Hania Sheikh                    6190945996           02:02 AM, 21th Dec                     Hania Sheikh                    6190340849           02:03 AM, 21th Dec                   Afnan                   Returned from us successfully on 19th December It takes 7 to 14 working days to appear to your account depending on your bank's policy           02:04 AM, 21th Dec                     Hania Sheikh                    3 numbers my oders please refund 3rd oder           02:04 AM, 21th Dec                   Afnan                   For all numbers the refund  has been done and it takes 7 to 14 working days to appear           02:05 AM, 21th Dec                     Hania Sheikh                    My first refund date 12 12 2022           02:05 AM, 21th Dec                   Afnan                   Is there anything else I can assist you with?           02:06 AM, 21th Dec                     Hania Sheikh                    First oder cenel date 12.12.2022 10 days left           02:07 AM, 21th Dec                   Afnan                   Returned from us successfully on 19th December It takes 7 to 14 working           02:08 AM, 21th Dec                     Hania Sheikh                    Ok thenku afnan i need my money please fast           02:09 AM, 21th Dec                   Afnan                   It takes 7 to 14 working           02:10 AM, 21th Dec                     Hania Sheikh                    I take next oder plz           02:10 AM, 21th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:10 AM, 21th Dec                     Hania Sheikh                    Ok thenku so much take care           02:10 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5486698