Subject: Ticket Assigned - Conversation with Fatema Hossain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 20:21:13 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatema Hossain Fatema Hossain                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi fatema hossain, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:14 AM, 21th Dec                     Fatema Hossain                    My order number is 6188833536 , I returned the product and 8 days ago received email of refund is on its way but still I didn’t receive the amount in my bank account.           12:15 AM, 21th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           12:16 AM, 21th Dec                     Fatema Hossain                    Can u please           12:16 AM, 21th Dec                     Fatema Hossain                    My order number is 6188833536 , I returned the product and 8 days ago received email of refund is on its way but still I didn’t receive the amount in my bank account.           12:16 AM, 21th Dec                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:18 AM, 21th Dec                     Fatema Hossain                    Yea sure , take your time           12:18 AM, 21th Dec                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:20 AM, 21th Dec                     Fatema Hossain                    Ok thanks           12:20 AM, 21th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5486572