Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 20:08:18 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I would like to cancel my 2 orders.. Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6191932472 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0570801458 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi, .Thank you for contacting us. I will be happy to help you! Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:59 PM, 20th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           11:59 PM, 20th Dec                     Hi                    Want to cancel my duplicated orders.....           11:59 PM, 20th Dec                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           12:01 AM, 21th Dec                   Afnan                   The status of the application is pending, you will receive a notification that the application is completed or canceled from the system within the coming hours           12:02 AM, 21th Dec                   Afnan                   Is there anything else I can assist you with?           12:05 AM, 21th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 21th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5486561