Subject: Note Added - [#5021584] مشكله في قسيمه ال50 ريال
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Dec 2022 11:56:27 +0000

Hi ,    MHD AlSagheer added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5021584    Subject:  مشكله في قسيمه ال50 ريال   Requester: محمد رجعت حسب النبي    Note Content:   <div class="WordSection1">
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<span style="color:black"><img width="113" height="95" style="width:1.177in;height:.9895in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzU2Njk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Fxr1pklKNsgoyu5h8jC6eSCewyDL0W00hE-eyHirr24" data-id="2044007566952" alt="signature_1448102708"></span><span style="font-size:12.0pt"></span>
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<div class="MsoNormal">Area Manager</div>
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<div class="MsoNormal"><span lang="FR" style="font-size:9.0pt;color:#767171">Mob: +966 5 52577572</span></div>
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<span lang="FR" style="font-size:9.0pt;color:#767171">Riyadh Gallery Mall, Gate #A1, 2<sup>nd</sup> floor
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<div class="MsoNormal" style=""><span lang="FR" style="font-size:8.0pt;color:#767171">PO Box 91861 | Riyadh  11643 | Saudi Arabia</span></div>
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<div>From: max Sahara &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, December 20, 2022 1:30 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Zamil Ahamed &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; MHD AlSagheer &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<div class="MsoNormal">Dear Abhilash,</div>
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<div class="MsoNormal">Said customer came to the store and given in writing to close the complain.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Nawshad,</div>
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<div class="MsoNormal">Sahara.</div>
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<b>From:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 11:27 AM<br>
<b>To:</b> Zamil Ahamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; max Sahara &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 MHD AlSagheer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<a id="OWAAM5BE310E6A8B94491AE372BCF4B48251B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max</span></a> please inform the customer and close the complaint.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Zamil Ahamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 11:21 AM<br>
<b>To:</b> max Sahara &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; MHD AlSagheer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>Dear Nawshad,</span></div>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>This Voucher number belongs to a promotion that we ran between 13<sup>th</sup> to 29<sup>th</sup> Oct 2022. The offer was SAR 50 off on a spend of SAR 250+.</span></div>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>Please find the redemption details below- The coupon was redeemed at Riyadh Park Mall- Max for a Gross amount of SAR 95/- on 16<sup>th</sup> Oct 2022</span></div>
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<img width="406" height="481" style="width:4.2291in;height:5.0104in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzU2Njk0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.o6ozS4szWOdouakVYEDXmKE0pwoz42sLNqwA_8g4Quo" data-id="2044007566949"><span style='font-family:"Daytona",sans-serif'></span>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-family:"Daytona",sans-serif'>Zamil</span></div>
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<b>From:</b> max Sahara &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 20, 2022 11:03 AM<br>
<b>To:</b> Zamil Ahamed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; MHD AlSagheer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<div class="MsoNormal">Dear Zamil,</div>
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<div class="MsoNormal">As we discussed over the phone pls check and update the status, How we can find  out the details.</div>
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<div class="MsoNormal">I got the feedback from my chief cashier during the promotion there was some voucher showed in the system already used but with the support of IT same time they rectified,  I thing the same issue pls check and do the needful.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Voucher: 60123101544801301ACN</span></div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 19, 2022 3:40 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; MHD AlSagheer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 max Sahara &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<div class="MsoNormal">Hi <a id="OWAAM72CF70248D724FF0986F562847B443A5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@MHD AlSagheer</span></a>,</div>
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<div class="MsoNormal">Can you please check and close.</div>
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<b>From:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 15, 2022 7:05 PM<br>
<b>To:</b> MHD AlSagheer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; max Sahara &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<a id="OWAAM5200CD7AD81A43728855997B7AB343DA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@MHD AlSagheer</span></a> please check and reply to all.
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 27, 2022 5:44 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<div class="MsoNormal">Hi <a id="OWAAM233B2D9DF2754C3195A1C763EB5327F3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">Reminder for the below.</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 24, 2022 1:56 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span><br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><a id="OWAAMAD310155E8B643B19903D32D517628A7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a></div>
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<div class="MsoNormal">Can you please help us out on this.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 2, 2022 1:25 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5021584] - <span lang="AR-SA" dir="RTL">مشكله في قسيمه ال50 ريال</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly assist here!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 28 Oct at 11:59 AM
<span class="separator">, Max &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is reporting that they have received a voucher from store at Old airport road, max riyadh branch and they have not used the voucher but the store is telling them the voucher
 is already used.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Voucher: 60123101544801301ACN</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Can you please contact the customer on the below details and resolve this with them-<br>
0598869918</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Apoorv</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5021584:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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