Subject: Note Added - [#5321972] Conversation with محمد الزهري
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Dec 2022 11:28:54 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5321972    Subject:  Conversation with محمد الزهري   Requester: Mfl1428    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Please note shipment exceeded maximum holding period thus returned to Landmark. Customer has been contacted through SMS for the details in collection from branch on the below details updated in AWB.
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<div class="MsoNormal"><strong><span style='font-family:"Calibri",sans-serif'>Consignee</span></strong></div>
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<div class="MsoNormal">Mohd Alzhry</div>
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<div class="MsoNormal">Number</div>
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<div class="MsoNormal">128947</div>
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<div class="MsoNormal">Attention</div>
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<div class="MsoNormal">Mohd Alzhry</div>
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<div class="MsoNormal">Reference</div>
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<div class="MsoNormal">Reference2</div>
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<div class="MsoNormal">P:1 Wt:1 ChWt:1</div>
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<div class="MsoNormal">Address</div>
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<div class="MsoNormal">2460 63771, Saudi Arabia - Feathered - MUHAYIL</div>
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<div class="MsoNormal">City <img width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQyMTA0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ajR5cDaruxFPrD8evL2BDLDPho04OT39S7_MlNNpvPM" data-id="2044007421043" alt="https://www.aramex.net/infoaxs/info1.png">
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<div class="MsoNormal">Mohayel Aseer</div>
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<div class="MsoNormal"> Zip <img width="12" height="12" style="width:.125in;height:.125in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzQyMTA0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ajR5cDaruxFPrD8evL2BDLDPho04OT39S7_MlNNpvPM" data-id="2044007421043" alt="https://www.aramex.net/infoaxs/info1.png">  </div>
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<a href="https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&amp;E=BSH&amp;countrycode=SA" rel="noreferrer">Saudi Arabia</a>
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<div class="MsoNormal">Telephone</div>
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<a title="Open address details" rel="noreferrer">966502013521</a>
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<div class="MsoNormal">966502013521</div>
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<div class="MsoNormal">Email</div>
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<div class="MsoNormal">[email-masked]</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, December 18, 2022 12:51 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Vishwajeet Singh &lt;[email-masked]&gt;; Mohammad Hameed Mohammad Fasi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5321972] - Conversation with محمد الزهري</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal">Hi <a id="OWAAMF7C8422276F54FBCA9081BA285CB585D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vishwajeet</span></a>
<a id="OWAAM76AD9687407C4BE9A895054A6D083F4D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Hameed Mohammad Fasi</span></a>,</div>
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<div class="MsoNormal">Below complaint for courier.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, December 6, 2022 9:52 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5321972] - Conversation with محمد الزهري</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,<br>
 <br>
As per tracking ID ( 48326616391 ) the order has been marked NDR however, the CST is confirming that no one has called her. <br>
<br>
Order number: 6180655982<br>
Contact Number:  0502013521</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Full Name: Fawzia Al-Ghobari </span></div>
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​And she also informed us that she has already shared the location. The CST is so dissatisfied. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly look into this and take the further action as needed. <br>
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Best Regards,<br>
Safa.</span></div>
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