Subject: Ticket Assigned - Conversation with syed shaheen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 22:07:16 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed shaheen syed shaheen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  syed shaheen Bot:  Hi syed shaheen, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0583443089            01:55 AM, 18th Dec                     syed shaheen                    K           01:56 AM, 18th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           01:56 AM, 18th Dec                     syed shaheen                    Hello           01:56 AM, 18th Dec                   Afnan                   hello           01:56 AM, 18th Dec                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           01:57 AM, 18th Dec                     syed shaheen                    Hi afnan ., actually I did not receive my refund from centerpoint, it’s been many days + now few           01:58 AM, 18th Dec                   Afnan                   Could you please share your order number so that I can assist you further?           01:58 AM, 18th Dec                     syed shaheen                    + now few minutes ago 35 riyal has been deducted from my account           01:58 AM, 18th Dec                     syed shaheen                    K wait           01:58 AM, 18th Dec                     syed shaheen                    6189146311           01:59 AM, 18th Dec                   Afnan                   The amount of 35 riyals has been returned to your account In Apple Pay on 14 December It takes 7 to 14 working days to appear           02:00 AM, 18th Dec                     syed shaheen                    Afnan r u der           02:01 AM, 18th Dec                   Afnan                   The amount of 35 riyals has been returned to your account In Apple Pay on 14 December It takes 7 to 14 working days to appear           02:02 AM, 18th Dec                     syed shaheen                             02:02 AM, 18th Dec                     syed shaheen                    K but jus now 35 riyal has been deducted could u please check           02:02 AM, 18th Dec                   Afnan                   We will check with our team and update you as soon as possible           02:03 AM, 18th Dec                     syed shaheen                    K please do let me know,, how much of time u need           02:03 AM, 18th Dec                   Afnan                   48 hours only           02:04 AM, 18th Dec                     syed shaheen                    Amma           02:04 AM, 18th Dec                   Afnan                   Is there anything else I can assist you with?           02:04 AM, 18th Dec                     syed shaheen                    No please refund my 35+35 riyal as soon as possible           02:05 AM, 18th Dec                   Afnan                   SURE           02:05 AM, 18th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:05 AM, 18th Dec                     syed shaheen                    Could u tell me when is next sale on centerpoint online           02:06 AM, 18th Dec                   Afnan                   We don't know the discounts have a specific date you must follow the site           02:06 AM, 18th Dec                     syed shaheen                    K bye           02:06 AM, 18th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:06 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5474947