Subject: Ticket Assigned - Conversation with nauman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 21:21:43 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nauman nauman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nauman, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:11 AM, 18th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           01:12 AM, 18th Dec                     nauman                    This is my order number i have returned some items but till now refund not received 6187420434           01:12 AM, 18th Dec                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:12 AM, 18th Dec                     nauman                    Ok           01:13 AM, 18th Dec                   Afnan                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           01:13 AM, 18th Dec                     nauman                    I am getting this msg twice           01:14 AM, 18th Dec                     nauman                    Talk something else please           01:14 AM, 18th Dec                     nauman                    Check the status           01:14 AM, 18th Dec                   Afnan                   Refund request is pending once the quality check is completed, the amount will be refunded           01:15 AM, 18th Dec                     nauman                    Please raise my complaint           01:15 AM, 18th Dec                     nauman                    I suppose to get the refund today           01:16 AM, 18th Dec                   Afnan                   Is there anything else I can assist you with?           01:16 AM, 18th Dec                     nauman                    I need to order some items and it will be gone if delaye           01:16 AM, 18th Dec                     nauman                    Am i sending you msg in french !!!           01:16 AM, 18th Dec                     nauman                    I am asking you to raise my complaint and you are saying agoIs there anything else I can assist you with?           01:17 AM, 18th Dec                   Afnan                   We will do everything we can to help you.           01:18 AM, 18th Dec                     nauman                    So please raise complaint for this delay.           01:19 AM, 18th Dec                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:19 AM, 18th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 AM, 18th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5474907