Subject: Note Added - [#5442686] منتج مكسور 6189418500
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 04:25:34 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5442686    Subject:  منتج مكسور 6189418500   Requester: Roes_mm    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Aseel,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 350481 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> Manual Status Update.</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> We asked for the approval and after multiple follow ups we haven't received any response. </span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><span style="background-color: rgb(247, 218, 100)"><br></span>
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<div><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/350481" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/350481</a></span>
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<div style="color: rgb(34, 34, 34); margin: 0cm 0cm 0.0001pt; word-break: break-word"><font><span style="font-size: 13.3333px"><strong>Karan Kaushal</strong></span></font></div>
<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor"><strong>+91 70-6595-6595</strong></span><div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br></span></div>
<table border="0" cellpadding="0" cellspacing="0" style='font-family: "Times New Roman";background-color:#ffffff'><tbody><tr><td bgcolor="#ffffff" style='font-family: "Google Sans", Roboto, RobotoDraft, Helvetica, Arial, sans-serif'><a href="https://www.getfareye.com/signature/signature.html" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="440" height="94" class="fr-fil fr-dib"></a></td></tr></tbody></table>
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                            On
                            Tue, 13 Dec at  3:58 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div>Dear Centrepoint,</div>
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<div dir="ltr">Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.<br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/350481" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/350481</a></span>
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<div style='color: rgb(34, 34, 34); margin: 0cm 0cm 0.0001pt; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><span style="font-size: 10pt; font-family: Georgia, serif; border-color: windowtext"><strong>Anindita Chakraverty</strong></span></div>
<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
<div style="word-break: break-word">
<span style="font-weight: 700; font-size: 12.8px">Call: <span style="word-break: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595</span></span><div></div>
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<div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="color: rgb(89, 89, 89); font-size: 10pt"> </span></div>
<div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br></span></div>
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                            On
                            Mon, 12 Dec at  4:56 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div>Dear Nisha/Gaurav,<br><br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/350481" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/350481</a></span>
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<div dir="ltr"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; font-family: "trebuchet ms", arial, sans-serif'><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word">
<span style="font-size: 13.3333px"><strong>Aman Bharti</strong></span><br><div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">+91 70-6595-6595</span></span>
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<div><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word"><span style="font-weight: 700"><br></span></span></div>
<div style="font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a></span></div>
<div style="font-size: 13px; box-sizing: border-box; word-break: break-word; overflow: auto"><table border="0" cellpadding="0" cellspacing="0" style='background-color: rgb(255, 255, 255); word-break: normal; font-family: "Times New Roman"'><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box"><td bgcolor="#ffffff" style='box-sizing: border-box; padding: 0px; font-family: "Google Sans", Roboto, RobotoDraft, Helvetica, Arial, sans-serif'><a href="https://www.getfareye.com/signature/signature.html" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="440" height="94" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td></tr></tbody></table></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 10 Dec at  5:37 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Nisha/Gaurav,</div>
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<div dir="ltr">Greetings from FarEye!</div>
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<div dir="ltr">We request you provide us with your approval and the timestamp for the shared shipment, so we can proceed further with their request for the status update.<br>
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<div><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'><br></span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/350481" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/350481</a></span>
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<div><span style="font-size: 13.3333px"><strong>Archit Suri</strong></span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="font-weight: 700">+91 70-6595-6595</span></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br style="box-sizing: border-box"></span><table border="0" cellpadding="0" cellspacing="0" style='background-color: rgb(255, 255, 255); word-break: normal; font-family: "Times New Roman"'><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box"><td bgcolor="#ffffff" style='box-sizing: border-box; padding: 0px; font-family: "Google Sans", Roboto, RobotoDraft, Helvetica, Arial, sans-serif'><a href="https://www.getfareye.com/signature/signature.html" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="440" height="94" style="box-sizing: border-box" class="fr-fic fr-dii"></a></td></tr></tbody></table>
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                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 10 Dec at  5:14 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">​Hi Team,<br><br>Problem Statement: update order status <br><br>Order Date :Dec 8, 2022<br>Order ID:6189418500<br>Tracking ID:CRDSAL0649649122<br><br>Assistance Required: Mark the order as delivred.<br>the customer has confirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Aseel Qiad </div>
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