Subject: Ticket Assigned - Conversation with umm e faizaan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 13 Dec 2022 20:22:23 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umm e faizaan umm e faizaan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  umm e faizaan Bot:  Hi umm e faizaan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00966541683926            12:15 AM, 14th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           12:15 AM, 14th Dec                     umm e faizaan                    I want my recent cod refund in my bank account instaed of credit           12:16 AM, 14th Dec                   Afnan                   The amounts in the credit‏ are non-transferable as per the company's policy           12:17 AM, 14th Dec                     umm e faizaan                    I paid cash so I need cash not credit           12:17 AM, 14th Dec                     umm e faizaan                    I am not asking other credits to be transferred in cash           12:18 AM, 14th Dec                   Afnan                   When paying in cash, it is returned to your balance, you can review the company's return policy for more information           12:18 AM, 14th Dec                     umm e faizaan                    Refund should be same as mode of payment           12:18 AM, 14th Dec                     umm e faizaan                    Send me link to your policy where it is written           12:19 AM, 14th Dec                     umm e faizaan                    Then accordingly I will check with related Ministery           12:19 AM, 14th Dec                     umm e faizaan                    How you can keep my money when I have not availed any goods           12:20 AM, 14th Dec                   Afnan                   https://helpsa.centrepointstores.com/en/support/home/#           12:20 AM, 14th Dec                   Afnan                   Is there anything else I can assist you with?           12:20 AM, 14th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:22 AM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5459678