Subject: Ticket Assigned - Conversation with suoda sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 12 Dec 2022 20:17:23 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suoda sana suoda sana                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi suoda sana, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:02 AM, 13th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           12:02 AM, 13th Dec                     suoda sana                    Hello sir i just emailed about my problem           12:02 AM, 13th Dec                     suoda sana                    I am really disappointed I requested a return they accepted and I got a call from pickup representative from aramex he came and i handover my items and after that I got a message from max that they cancelled my return request           12:05 AM, 13th Dec                     suoda sana                    What is this service           12:05 AM, 13th Dec                     suoda sana                    I want my refund           12:05 AM, 13th Dec                   Afnan                   Could you please share your order number so that I can assist you further?           12:05 AM, 13th Dec                     suoda sana                    Order number 6188163766           12:06 AM, 13th Dec                     suoda sana                    Please check this out           12:06 AM, 13th Dec                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           12:07 AM, 13th Dec                     suoda sana                    Please try to reach out to aramex warehouse jubail I am sure my items are still there           12:08 AM, 13th Dec                     suoda sana                    I can send u that pickup representative number also           12:08 AM, 13th Dec                   Afnan                   Have the products been given to the correct Armex driver?           12:08 AM, 13th Dec                     suoda sana                    His number is 0543013496           12:09 AM, 13th Dec                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:09 AM, 13th Dec                     suoda sana                    Hello sir this is third time I have already spoke to an agen from your help center number           12:11 AM, 13th Dec                     suoda sana                    They told me same but just after that I got a msg of cancelling the return request           12:11 AM, 13th Dec                     suoda sana                    This is seriously very bad           12:11 AM, 13th Dec                     suoda sana                    I have that driver's number           12:12 AM, 13th Dec                     suoda sana                    I can't let it go           12:12 AM, 13th Dec                   Afnan                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:12 AM, 13th Dec                     suoda sana                    I have provided all my order details u can check in the aramex warehouse           12:12 AM, 13th Dec                     suoda sana                    It must be there           12:12 AM, 13th Dec                     suoda sana                    If their agent got my item then he must have submitted them in the main office           12:13 AM, 13th Dec                   Afnan                   We will check with our team and update you as soon as possible           12:13 AM, 13th Dec                   Afnan                   Is there anything else I can assist you with?           12:15 AM, 13th Dec                     suoda sana                    I am requesting you please take this issue sincerely I am your regular customer u can't do this to me           12:16 AM, 13th Dec                   Afnan                   Sure           12:16 AM, 13th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 AM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5454861