Subject: Ticket Assigned - Conversation with mudassir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 22:33:49 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mudassir mudassir                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mudassir Bot:  Hi mudassir, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mudassir, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00966590220868            02:23 AM, 12th Dec                     mudassir                    Hi! Your return request RP1207220004852 has been successfully picked up. We will keep you posted on your refund.           02:23 AM, 12th Dec                     mudassir                    This one still not refunded to me           02:24 AM, 12th Dec                   Afnan                   Could you please share your order number so that I can assist you further?           02:24 AM, 12th Dec                     mudassir                    Thank you for your order. Order 6188153149 for Giggles Textured Diaper Bag wi... +18more item(s)           02:25 AM, 12th Dec                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:25 AM, 12th Dec                     mudassir                    ?           02:29 AM, 12th Dec                   Saud                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid will be refunded back to my credit wallet           02:32 AM, 12th Dec                     mudassir                    Ok           02:33 AM, 12th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:33 AM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5449953