Subject: Ticket Assigned - Conversation with wessam fouad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Dec 2022 21:56:18 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wessam fouad wessam fouad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi wessam fouad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 AM, 12th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           01:49 AM, 12th Dec                     wessam fouad                    Your refund of SAR 49.50 for order 6187212403 will be credited in 5-7 business days. Please note, MADA card refunds can take up to 28 business days.           01:49 AM, 12th Dec                     wessam fouad                    Until now 1 week and I did not be refunded           01:49 AM, 12th Dec                   Afnan                   Could you please share your order number so that I can assist you further?           01:50 AM, 12th Dec                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           01:52 AM, 12th Dec                     wessam fouad                    6187212403           01:52 AM, 12th Dec                   Afnan                   We would like to inform you that we have processed the refund of amount (49 SAR ) in your my credit wallet.           01:54 AM, 12th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:56 AM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5449907