Subject: Ticket Assigned - Conversation with vivek
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 18:14:13 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vivek vivek                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  vivek Bot:  Hi vivek, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0564846657            09:58 PM, 08th Dec                   Afnan                   Hi, .Thank you for contacting us. I will be happy to help you!           09:59 PM, 08th Dec                     vivek                    6186356448           10:00 PM, 08th Dec                     vivek                    6186657925           10:00 PM, 08th Dec                     vivek                    Refund not received against return of these orders           10:00 PM, 08th Dec                   Afnan                   Please provide us with your return number           10:01 PM, 08th Dec                   Afnan                   When were the products delivered to the driver on any day?           10:02 PM, 08th Dec                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           10:03 PM, 08th Dec                     vivek                    Hu           10:04 PM, 08th Dec                     vivek                    I returned the item to aramex           10:05 PM, 08th Dec                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:06 PM, 08th Dec                   Afnan                   Is there anything else I can assist you with?           10:08 PM, 08th Dec                     vivek                    Why I did not get refund so far?           10:08 PM, 08th Dec                     vivek                    The products were returned on 28th novermber           10:08 PM, 08th Dec                     vivek                    +966 55 848 1659 returned items to this aramex representative on 28th november           10:10 PM, 08th Dec                   Afnan                   We will check with our team and update you           10:10 PM, 08th Dec                     vivek                    You will call me?           10:12 PM, 08th Dec                     vivek                    How I will get update?           10:12 PM, 08th Dec                   Afnan                   yes           10:12 PM, 08th Dec                     vivek                    When i can expect the update?           10:12 PM, 08th Dec                   Afnan                   Only two days and we will update you           10:12 PM, 08th Dec                     vivek                    Ooh, too much time..           10:13 PM, 08th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:13 PM, 08th Dec                     vivek                    Hello Vivek Kedia,  I’m the delivery representative of *aramex* ,  please note that *today*,  I’ll be delivering your shipment {48330296696} from *LandMark*  . If you have not done this earlier, please share your *delivery location*. and if possible, please share a photo of your *building entrance*.  *		*		*		*		*  مرحبا  Vivek Kedia,  انا مندوب التوصيل لشركة *ارامكس*  *aramex* أود اعلامك باني ساقوم اليوم بتوصيل شحنتك رقم {48330296696} من *لاند مارك*  , .  اذا لم تقم بذلك قبل الان  , الرجاء مشاركة عنوان التوصيل   . بالاضافه الى رقم المبنى والطابق والشقة. واذا امكن  ,الرجاء ارفاق *صورة  مدخل المبنى.!*           10:14 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5436681