Subject: Ticket Assigned - Conversation with mariya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 19:15:41 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariya mariya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mariya, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6188363288 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2022-12-07     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:01 PM, 07th Dec                     mariya                    One of the items of my order was missing when i collected  the order           11:01 PM, 07th Dec                     mariya                    A pair of stockings were missing           11:01 PM, 07th Dec                     mariya                    I recieved only 4 items           11:02 PM, 07th Dec                     mariya                    Hello?           11:03 PM, 07th Dec                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           11:03 PM, 07th Dec                   Afnan                   Can you provide me with the name of the product as mentioned on the site so that I can help you to the fullest           11:05 PM, 07th Dec                     mariya                    It was two pairs of stockings one black one nude colour           11:07 PM, 07th Dec                     mariya                             11:08 PM, 07th Dec                     mariya                    Yu can see here           11:08 PM, 07th Dec                     mariya                    I recieved the remaining 4 items but stockings were missing           11:09 PM, 07th Dec                   Afnan                   https://www.maxfashion.com/sa/ar/%D8%A7%D9%84%D9%85%D9%86%D8%B2%D9%84-%D9%88%D8%A7%D9%84%D9%85%D8%B9%D9%8A%D8%B4%D8%A9/%D9%85%D8%B9%D8%B7%D8%B1%D8%A7%D8%AA-%D8%A7%D9%84%D9%85%D9%86%D8%B2%D9%84/%D9%85%D8%B9%D8%B7%D9%91%D8%B1-%D8%A7%D9%84%D9%85%D9%86%D8%B2%D9%84/%D8%B4%D9%85%D9%88%D8%B9/%D9%84%D8%A7%D9%8A%D9%81-%D8%B3%D8%AA%D8%A7%D9%8A%D9%84-%D8%AC%D8%B1%D8%A9-%D8%B4%D9%85%D9%88%D8%B9-%D9%85%D8%B9%D8%B7%D8%B1%D8%A9-%D8%A8%D8%B1%D8%A7%D8%A6%D8%AD%D8%A9-%D8%A7%D9%84%D9%84%D8%A7%D9%81%D9%86%D8%AF%D8%B1-%D9%88%D8%A7%D9%84%D9%81%D8%A7%D9%86%D9%8A%D9%84%D9%8A%D8%A7--150-%D9%85%D9%84/p/162534745           11:10 PM, 07th Dec                   Afnan                   this one?           11:10 PM, 07th Dec                   Afnan                   We don't see any socks in your request please attach the missing product please           11:11 PM, 07th Dec                     mariya                    Stockings           11:11 PM, 07th Dec                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           11:12 PM, 07th Dec                     mariya                             11:12 PM, 07th Dec                     mariya                    I have circled it in red           11:12 PM, 07th Dec                     mariya                    2 pairs of tights           11:12 PM, 07th Dec                   Afnan                   We would like to inform you that we have processed the refund of amount (31 SAR)  and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:13 PM, 07th Dec                   Afnan                   Is there anything else I can assist you with?           11:14 PM, 07th Dec                     mariya                    Okay           11:15 PM, 07th Dec                   Afnan                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:15 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5431174