Subject: Feb Steer CO
From: Ahmed Zoher <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 9 Mar 2023 10:21:33 +0000

Hi Gaurav,

Please find the Raw data for Steer co report, please share the report by toady day end.

Thanks,

Ahmed Zoher
Manager - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
https://www.linkedin.com/in/ahmedzoher/
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Steer co data -Dec'22 - Invoice Count B&M & CCC cost
From: Nagarjuna Eede <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>
Cc: Rasheed Mavumkeel <[email-masked]>, Sameer Sadiq <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Thu, 9 Mar 2023 05:06:17 +0000

Hi @Ahmed Zoher<mailto:[email-masked]>,

Below data is for the month of Feb’23.

Order Location

B&M FebTotal

B&M Avg : L 3 months Oct-Dec'22

B&M YTD - July'22 - Jan'23

UAE

58,524

73,324

554,684

Feb

58,524

Jan

66,585

Dec

81,499

Nov

71,889

Oct

80,003

Sep

67,971

Aug

63,867

July

64,346

Inhouse Cost:

Inhouse

Jul'22

Aug'22

Sep'22

Oct'22

Nov'22

Dec'22

Jan'23

Feb'23

Count

6

6

6

6

6

6

6

6

Cost

44,144

43,329

44,144

43,355

44,144

43,355

44,144

44,144

Telephone-Toll free no

15,000

15,000

15,000

15,000

15,000

15,000

15,000

15,000

Total Inhouse CCC

59,144

58,329

59,150

58,355

59,144

58,355

59,144

59,144

Regards,

Nagarjuna Eede,

Manager – Finance HB,

Landmark Group

From: Nagarjuna Eede
Sent: Monday, 6 February 2023 9:09 AM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Rasheed Mavumkeel <[email-masked]>; Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: Steer co data -Dec'22 - Invoice Count B&M & CCC cost

Hi Murtaza,

Pls find below data till the month of Jan’23.

Order Location

B&M Jan Total

B&M Avg : L 3 months Oct-Dec'22

B&M YTD - July'22 - Jan'23

UAE

66,585

77,797

496,160

Jan

66,585

Dec

81,499

Nov

71,889

Oct

80,003

Sep

67,971

Aug

63,867

July

64,346

Inhouse Cost:

Inhouse

Jul'22

Aug'22

Sep'22

Oct'22

Nov'22

Dec'22

Jan'23

Count

6

6

6

6

6

6

6

Cost

44,144

43,329

44,144

43,355

44,144

43,355

44,144

Telephone-Toll free no

15,000

15,000

15,000

15,000

15,000

15,000

15,000

Total Inhouse CCC

59,144

58,329

59,150

58,355

59,144

58,355

59,144

Regards,

Nagarjuna Eede,

Manager – Finance HB,

Landmark Group

From: Nagarjuna Eede
Sent: Wednesday, 4 January 2023 12:22 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Steer co data -Dec'22 - Invoice Count B&M & CCC cost

HI Murtaza,

Order Location

B&M Dec Total

B&M Avg : L 3 months Sep-Nov'22

B&M YTD - July'22 - Dec'22

UAE

81,499

73,288

429,575

Dec

81,499

Nov

71,889

Oct

80,003

Sep

67,971

Aug

63,867

July

64,346

Inhouse Cost:

Inhouse

Jul'22

Aug'22

Sep'22

Oct'22

Nov'22

Dec'22

Count

6

6

6

6

6

6

Cost

44,144

43,329

44,144

43,355

44,144

43,355

Telephone-Toll free no

15,000

15,000

15,000

15,000

15,000

15,000

Total Inhouse CCC

59,144

58,329

59,150

58,355

59,144

58,355

Regards,

Nagarjuna Eede,

Manager – Finance HB,

Landmark Group

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 January 2023 12:11 PM
To: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>
Cc: Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Steer co data -Dec'22 - Invoice Count B&M & CCC cost

Hi Naga,

Please update on the below data.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Monday, January 2, 2023 4:52 PM
To: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>
Cc: Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Steer co data -Dec'22 - Invoice Count B&M & CCC cost

Hi Nagarjuna

Request you to share the below data of the invoice count for B&M, also we would require the CCC Cost YTD

Order Location

B&M Nov Total

B&M Avg : L 3 months Sep - Nov

B&M YTD – July’22 – Dec’22

UAE

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

Subject: RE: Steer co data - Feb 23
From: Alen Muthalaly <[email-masked]>
To: Ahmed Zoher <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>, Sujay Mallesha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Wed, 8 Mar 2023 12:59:05 +0000

Hi Ahmed,

Please find the details below.

UAE

NPS post checkout

NPS post delivery

Target

50

50

Feb'23

62

28.5

Avg. L3M - Nov - Jan

58.2

27.7

YTD -July'22 - Feb'23

58.4

26.2

Order Location

Ecom Feb Total

Ecom Avg : L 3 months Nov -Jan

Ecom YTD - July'22 - Feb'23

UAE

14591

                                       20,662

131228

Regards,

Alen Alexander Muthalaly

Junior Analyst (E-Commerce)

T: +971 4 517 2316

E: [email-masked]

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Ahmed Zoher <[email-masked]>
Sent: 08 March 2023 4:47 PM
To: Alen Muthalaly <[email-masked]>
Cc: Sameer Sadiq <[email-masked]>; Sujay Mallesha <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: RE: Steer co data - Feb 23
Importance: High

Hi Alen,

Can we get urgently the data for Feb

Feb'23 Steer Co.

Months Nov'22 to Jan'23 to be considered for Average Last 3 months details.

Thanks,

Ahmed Zoher

Manager - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

https://www.linkedin.com/in/ahmedzoher/

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Alen Muthalaly <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 6, 2023 2:14 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Sujay Mallesha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Steer co data - Jan'23

Hi Murtaza,

Please find the requested details below.

UAE

NPS post checkout

NPS post delivery

Target

50

50

Jan'23

61.1

37.2

Avg. L3M - Oct - Dec

56.8

25.1

YTD -July'22 - Jan'23

58

26

Order Location

Ecom Jan Total

Ecom Avg : L 3 months Oct -Dec

Ecom YTD - July'22 - Jan'23

UAE

                         14,836

                         20,662

                               116,637

Regards,

Alen Alexander Muthalaly

Junior Analyst (E-Commerce)

T: +971 4 517 2316

E: [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: 06 February 2023 11:54 AM
To: Alen Muthalaly <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: Steer co data - Jan'23

Hi Alen

Request you to share the NPS score and Ecom invoice count as per the below table:-

UAE

NPS post checkout

NPS post delivery

Target

50

50

Jan'23

Avg. L3M - Oct - Dec

YTD -July'22 - Jan'23

Order Location

Ecom Nov Total

Ecom Avg : L 3 months Oct -Dec

Ecom YTD - July'22 - Jan'23

UAE

Murtaza Kutiyanawala

Team Lead - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

Subject: RE: CS - Steer co data - Feb'23
From: farah.badawi <[email-masked]>
To: Ahmed Zoher <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Sameer Sadiq <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Wed, 8 Mar 2023 13:48:29 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Ahmed,

Please find the attached.

Kindly let me know of you need anything else from our side.

Best Regards,

Farah Badawi
Operations Support Center Associate

T: +962 6 500 1333

F: +962 6 500 1334

M:+962 79 008 3589

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Ahmed Zoher [mailto:[email-masked]]
Sent: Wednesday, March 8, 2023 4:34 PM
To: Farah Badawi
Cc: Murtaza Kutiyanawala; Sameer Sadiq
Subject: FW: CS - Steer co data - Feb'23

Hi Farah,

As discussed, can you please help to fill the data requested and reflect.

Thanks,

Ahmed Zoher

Manager – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

https://www.linkedin.com/in/ahmedzoher/

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 8, 2023 5:30 PM
To: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: CS - Steer co data - Feb'23

Get Outlook for Android<https://aka.ms/AAb9ysg>

  _____

From: Rasika Matakari <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 24, 2023 9:55:06 AM
To: Valeni Mascarenhas <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Martin Lacey <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>; Siddarth Bhide <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Nitin Deep <[email-masked]<mailto:[email-masked]>>; Neha Keskar <[email-masked]<mailto:[email-masked]>>
Subject: CS - Steer co data - Feb'23

Hi Imran/Valeni/Yahia/Murtaza,

Please find attached Steer Co template, details of which are required to be provided for Feb’23 Steer Co.

Months Nov’22 to Jan’23 to be considered for Average Last 3 months details.

Please provide the data by Mar 3, 2023 COB or earlier as we need to send the pre read out for review by Mar 7 (Tuesday).

Thanks & Regards,

Rasika Matakari,

Executive - Finance

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>