Subject: HB KSA Dashboard -08-March-2023
From: Gaurav Yadav <[email-masked]>
To: yahia taha <[email-masked]>, hasan razakhan <[email-masked]>
Cc: saurabh <[email-masked]>, Syed Ataullah <[email-masked]>
Date: Thu, 9 Mar 2023 00:06:08 -0700 (MST)

Hi all, 

Given below is the HB KSA Dashboard for 8th March. I have also attached the ageing tickets raw data. 

Homebox KSA 

								
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	18 	100% 	100% 	1:08:00 	2:03:00 			
Facebook 	3 		100% 	12:34:00 	7:19:00 			
Instagram 	92 		4:17:00 	1:31:00 				
Twitter 	15 	40% 	96% 	12:44:00 	14:22:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	49 	8 	6 	7 	6 	5 	81 	
Waiting on customer 	35 	15 	3 	6 	3 	27 	89 	
Waiting on 3rd party 	47 	11 	15 	13 	5 	8 	99 	
Pending 	0 	2 	1 	0 	0 	2 	5 	
Grand total 	131 	34 	24 	26 	14 	40 	274 	

From: "Gaurav Yadav" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Saturday, March 4, 2023 1:19:50 PM 
Subject: HB KSA Dashboard -03-March-2023 

Hi all, 

Given below is the HB KSA Dashboard for 3rd March. I have also attached the ageing tickets raw data. 

Homebox KSA 

								
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	25 	100% 	100% 	1:22:00 	2:38:00 			
Facebook 	7 	100% 	100% 	1:05:00 	4:30:00 			
Instagram 	63 		1:30:00 	2:01:00 				
Twitter 	18 	88% 	100% 	8:12:00 	14:00:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	10 	2 	0 	0 	0 	0 	12 	
Waiting on customer 	27 	18 	12 	3 	5 	25 	90 	
Waiting on 3rd party 	57 	20 	8 	12 	8 	8 	113 	
Pending 	8 	0 	0 	0 	0 	4 	12 	
Grand total 	94 	40 	20 	15 	13 	33 	227 	

From: "Gaurav Yadav" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Friday, March 3, 2023 1:22:49 PM 
Subject: HB KSA Dashboard -02-March-2023 

Hi all, 

Given below is the HB KSA Dashboard for 2nd March. I have also attached the ageing tickets raw data. 

Homebox KSA 

								
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	10 	100% 	100% 	1:22:00 	1:25:00 			
Facebook 	4 	50% 	100% 	6:43:00 	5:41:00 			
Instagram 	71 		3:45:00 	5:38:00 				
Twitter 	18 	38% 	94% 	13:28:00 	12:28:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	42 	5 	11 	6 	3 	2 	69 	
Waiting on customer 	24 	19 	6 	3 	5 	25 	82 	
Waiting on 3rd party 	38 	10 	8 	2 	2 	5 	65 	
Pending 	4 	0 	0 	0 	0 	4 	8 	
Grand total 	104 	34 	25 	11 	10 	32 	224 	

From: "Gaurav Yadav" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Wednesday, March 1, 2023 1:43:55 PM 
Subject: HB KSA Dashboard -28-Feb-2023 

Hi all, 

Given below is the HB KSA Dashboard for 28th Feb. I have also attached the ageing tickets raw data. 

Homebox KSA 

								
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	18 	100% 	100% 	0:43:17 	0:51:53 			
Facebook 	5 		100% 	7:58:00 	4:36:00 			
Instagram 	63 		4:55:00 	5:46:00 				
Twitter 	23 	100% 	100% 	3:53:00 	4:29:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	15 	0 	0 	4 	1 	0 	20 	
Waiting on customer 	40 	14 	2 	4 	7 	22 	89 	
Waiting on 3rd party 	39 	16 	9 	6 	7 	10 	87 	
Pending 	0 	0 	0 	0 	0 	4 	4 	
Grand total 	94 	30 	11 	14 	15 	32 	200 	

From: "Gaurav Yadav" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Tuesday, February 28, 2023 2:08:22 PM 
Subject: HB KSA Dashboard -27-Feb-2023 

Hi all, 

Given below is the HB KSA Dashboard for 27th Feb. I have also attached the ageing tickets raw data. 

Homebox KSA 

								
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	26 	100% 	100% 	0:25:20 	0:25:22 			
Facebook 	5 		100% 		10:14:00 			
Instagram 	66 		7:04:00 	8:51:00 				
Twitter 	13 	100% 	100% 	3:22:00 	4:21:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	15 	0 	2 	0 	1 	1 	19 	
Waiting on customer 	34 	2 	4 	5 	5 	22 	72 	
Waiting on 3rd party 	41 	16 	9 	13 	6 	7 	92 	
Pending 	0 	0 	0 	0 	0 	5 	5 	
Grand total 	90 	18 	15 	18 	12 	30 	188 	

From: "Gaurav Yadav" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Monday, February 27, 2023 12:43:24 PM 
Subject: HB KSA Dashboard -26-Feb-2023 

Hi all, 

Given below is the HB KSA Dashboard for 26th Feb. I have also attached the ageing tickets raw data. 

Homebox KSA 

								
Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st Response time 	Avg Response time 			
Whatsapp 								
Emails 	14 	100% 	100% 	0:24:01 	1:16:00 			
Facebook 	8 	100% 	100% 		3:57:00 			
Instagram 	75 		1:09:00 	0:42:00 				
Twitter 	13 	92% 	100% 	4:15:00 	3:26:00 			
								
Ageing Tickets (All Channels) 								
Source 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand total 	
Open 	13 	0 	1 	0 	1 	2 	17 	
Waiting on customer 	20 	2 	2 	7 	2 	21 	54 	
Waiting on 3rd party 	40 	18 	11 	12 	2 	7 	90 	
Pending 	10 	0 	0 	0 	0 	4 	14 	
Grand total 	73 	20 	14 	19 	5 	30 	175 	

From: "Gaurav Yadav" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "hasan razakhan" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Syed Ataullah" <[email-masked]> 
Sent: Friday, February 24, 2023 1:30:35 PM 
Subject: HB KSA Dashboard -23-Feb-2023 

Hi all, 

Given below is the HB KSA Dashboard for 23rd Feb. I have also attached the ageing tickets raw data. 

Homebox KSA