Subject: Re: Social media monthly report
From: Saurabh Dadu <[email-masked]>
To: Yahia Taha <[email-masked]>, Gaurav Yadav <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, HB.CCCKSA <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Aftab Farooqui <[email-masked]>
Date: Tue, 7 Mar 2023 16:33:25 +0000

Hi Yahia,

Gaurav forgot to forward it to you. Below are the numbers you requested:

                        HB KSA - Instagram and Twitter

February        Volume  First response time (Avg)       Response time (Avg)     Resolution time (Avg)
Twitter 283     06:01:27        06:48:00        31:05:10
Instagram       2209    08:18:34                12:26:54

Nature of Tickets
Type    Inquiry Complaints
Twitter 69%     31%

Complaint type
Complaint type  Late Delivery   WWD Damaged/Manufacturing Fault Refunds and Cancelations        Refund Complaint HH     Delivery Related        Refund Complaint WWD    Wrong item delivered WWD        Late C&C        Product Complaint       WWD Pending Delivery    Missing Item/s HH       Promotions Offers       Payment Issues
Twitter 35%     14%     13%     9%      9%      5%      3%      3%      3%      3%      3%      3%      1%

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YT

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]>
Sent: Tuesday, March 7, 2023 4:50 PM
To: Gaurav Yadav <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Hasan Razakhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Aftab Farooqui <[email-masked]>
Subject: RE: Social media monthly report

Gentle reminder please.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Yahia Taha
Sent: Monday, March 6, 2023 11:24 AM
To: Gaurav Yadav <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Hasan Razakhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Muralidharan Gunjur <[email-masked]>
Subject: Social media monthly report

Dear Gaurav,

Requesting your kind support to share Feb-23 Instagram & twitter analytical report such as :

  *   Tickets volume
  *   Average response time
  *   Average resolution time
  *   Nature of tickets (queries, complaints, requests )
  *   Type of complaints (delivery, return & refund, products, prices, etc)
  *   Percentage of negative comments to positive ones

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

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