Subject: Re: FD and FC User Creation Request
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, gaurav yadav <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Anamika Gupta <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 7 Mar 2023 03:35:56 -0700 (MST)

Hi Jessie, 

Kindly find attached the requested data. 

Please advise us on the same. Thank you for your help. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Cc: "gaurav yadav" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Anamika Gupta" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, March 7, 2023 1:59:58 PM 
Subject: RE: FD and FC User Creation Request 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Please update on the below. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Jessie Caparas 
Sent: Monday, March 6, 2023 3:39 PM 
To: Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: gaurav yadav <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Anamika Gupta <[email-masked]>; deeksha <[email-masked]> 
Subject: RE: FD and FC User Creation Request 
Importance: High 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Can you please check how many full time and occasional users we have at the moment and share the list with us. 

Can you confirm if the below users are going to be occasional users or full time? 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 6, 2023 3:07 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: gaurav yadav < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Anamika Gupta < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FD and FC User Creation Request 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Please get the Freshdesk and Freshchat Ids created for the below users: 

Ram Kumar - [ mailto:[email-masked] | [email-masked] ] 

Prachi Sharma - [ mailto:[email-masked] | [email-masked] ] 

Sandeep Yadav- [ mailto:[email-masked] | [email-masked] ] 

Riya Khatiyal - [ mailto:[email-masked] | [email-masked] ] 

Samradh Chauhan - [ mailto:[email-masked] | [email-masked] ] 

Ibrahim Rayia - [ mailto:[email-masked] | [email-masked] ] 

Role: Agent 

Groups: Livesalesman, LSM Chats All, KW HC Livesalesman, KW Warehouse escalation, HC KW Escalation, UAE Warehouse escalation, EG Warehouse escalation, Oman Warehouse Escalation, Qatar Warehouse escalation, Escalation DXB Team, BH Warehouse escalation 

Kindly also give access to view timeline on freshdesk as sometimes agents are unable to check older tickets under timeline for the same concern. 

Regards, 

Apoorv 
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