Subject: RE: FD and FC User Creation Request
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: gaurav yadav <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Anamika Gupta <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 7 Mar 2023 08:29:58 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Please update on the below.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Jessie Caparas
Sent: Monday, March 6, 2023 3:39 PM
To: Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: gaurav yadav <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Anamika Gupta <[email-masked]>; deeksha <[email-masked]>
Subject: RE: FD and FC User Creation Request
Importance: High

Hi @Apoorv Joshi<mailto:[email-masked]>

Can you please check how many full time and occasional users we have at the moment and share the list with us.

Can you confirm if the below users are going to be occasional users or full time?

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 6, 2023 3:07 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: gaurav yadav <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Anamika Gupta <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>
Subject: FD and FC User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Please get the Freshdesk and Freshchat Ids created for the below users:

Ram Kumar - [email-masked]<mailto:[email-masked]>

Prachi Sharma - [email-masked]<mailto:[email-masked]>

Sandeep Yadav- [email-masked]<mailto:[email-masked]>

Riya Khatiyal - [email-masked]<mailto:[email-masked]>

Samradh Chauhan - [email-masked]<mailto:[email-masked]>

Ibrahim Rayia - [email-masked]<mailto:[email-masked]>

Role: Agent
Groups: Livesalesman, LSM Chats All, KW HC Livesalesman, KW Warehouse escalation, HC KW Escalation, UAE Warehouse escalation, EG Warehouse escalation, Oman Warehouse Escalation, Qatar Warehouse escalation, Escalation DXB Team, BH Warehouse escalation

Kindly also give access to view timeline on freshdesk as sometimes agents are unable to check older tickets under timeline for the same concern.

Regards,
Apoorv
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