Subject: Homebox UAE Dashboard Feb-2023
From: Gaurav Yadav <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 07:47:25 -0700 (MST)

Hi all, 

Given below are the numbers for February. 

				Homebox UAE 			

Channel 	Volume 	SLA 1st Resp Time (%age) 	SLA Resolution Time (% age) 	Avg 1st response time 	Avg response Time 	Resolution Time 			
Whatsapp 	4560 			00:01:56 	00:02:19 	00:13:52 			
Emails 	563 	100% 	100% 	00:29:20 	02:04:00 	29:31:00 			
Facebook 	620 	65% 	100% 	02:39:00 	02:28:00 	07:50:00 			
Instagram 									
									
WhatsApp 	Group Assignment Count 	Resolved Conversations 							
Feb 	4560 	4561 							
									
WhatsApp chats category 									
Date 	Inquiry 	Complaints 							
Feb 	81% 	19% 							
									
Inquiry Sub category 									
Date 	Post Order 	Pre Order 	Disconnected CALL 	Store Inquiry 	APP/Website Issue 				
Feb 	76% 	17% 	6% 	1% 	0.2% 				
									
Post order Sub category 								
Date 	Delivery Follow up 	Return Request/Creating RMA/Return to Store/Exchange 	Cancellation 	Click & Collect Follow Up 	Refund Follow up 	Invoice Request 	Others 		
Feb 	82% 	9% 	4% 	2% 	1% 	1% 	1% 		
									
Complaints Sub category 								
Date 	Late Delivery 	WWD Damaged/Manufacturing Fault 	Product Complaint 	Late Collection (Returns) 	Mattress Complain 	WWD Pending Delivery 	Refund Complaint HH 	Others 	
Feb 	36% 	20% 	14% 	6% 	5% 	2% 	2% 	14%